Customer Service Representative

Description We are looking for a Customer Service Representative to support member services for a respected non-profit organization in Columbus, Ohio. This Contract position focuses on delivering responsive assistance over the phone, maintaining accurate member records, and helping individuals resolve account and payment-related questions. The ideal candidate brings strong call center experience, attention to detail, and a detail-oriented approach to every interaction.

Responsibilities:

- Handle a high volume of incoming calls from members, providing courteous and efficient support for account-related inquiries.

- Update member profiles and documentation in the database to ensure records remain complete and accurate.

- Reach out to members when needed to confirm details, gather missing information, or assist with account follow-up.

- Request and record updated payment information in a secure and detail-oriented manner to support membership dues processing.

- Guide members through online dues payment questions and troubleshoot common issues related to account access or transactions.

- Enter service details, changes, and interactions promptly into internal systems for accurate tracking and reporting.

- Deliver clear information about membership services, policies, and next steps while maintaining a high standard of customer care. Requirements - At least 3 years of experience in customer service, preferably in a call center or high-volume phone support environment.

- Demonstrated ability to manage inbound calls while maintaining professionalism, accuracy, and efficiency.

- Experience with data entry and record maintenance in a customer or membership database.

- Comfortable handling both inbound and outbound communication with members or customers.

- Background in order entry, account updates, or similar transactional support activities.

- Strong verbal communication skills and the ability to explain information clearly to a wide range of callers.

- High attention to detail and the ability to manage sensitive payment information responsibly. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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