Director, Digital Product Design

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Director of Product Design will lead product designers responsible for creating digital experiences that deliver on Safelite’s promise of Easy, Fast, Done across the customer, client, and technician ecosystem. This leader will work across Safelite to define high-value problems, translate customer needs and business opportunities into high-quality product experiences, accelerate learning, and deliver measurable customer and business outcomes.

This leader will help Safelite design for the next era of digital experiences—where journeys are increasingly AI-enabled, adaptive, conversational, and connected across digital, human, and operational touchpoints. They will elevate product design as a strategic capability by strengthening how Safelite discovers, designs, tests, and scales digital experiences.

• Own design quality and outcomes across the digital portfolio

  Lead product design across Safelite’s digital ecosystem, including:

  • Consumer experiences:  and the post-booking customer portal.
  • Partner and commercial experiences:
    Insurance partner platforms and fleet/commercial portals.
  • Associate and technician tools:
    The digital tools field technicians and contact center colleagues use to do their work.
  • AI and agentic experiences:
    Conversational agents serving customers, insurance carriers, and technicians.

  Set and enforce the experience bar for interaction design, content, accessibility, and visual quality across every squad and surface.

  Translate customer insight, business strategy, and product direction into clear experience direction designers can run with.

  Make design tradeoffs based on customer impact, business value, technical feasibility, and operational reality, and make those tradeoffs visible to leadership.

  Connect design decisions to measurable outcomes: conversion, containment, self-service completion, satisfaction, and associate efficiency.

  Build and lead the product design team

  Lead, coach, and develop a team of product designers across consumer, partner and commercial, associate and technician, and agentic surfaces.

  Set clear expectations for craft, product judgment, partnership, and execution. Hold the bar.

  Build team capability in discovery, experimentation, prototyping, service thinking, and AI-enabled design.

  Coach designers to use AI fluently across the product lifecycle: research synthesis, concept generation, prototyping, and iteration.

  Evolve the design system into a scalable experience system

  Move Safelite’s design system beyond a reusable component library into a shared experience system that drives consistency across journeys, platforms, and touchpoints.

  Define and govern shared patterns, components, accessibility standards, and design principles used across every squad.

  Improve design-to-development handoff and implementation quality in partnership with Engineering.

  Establish the rituals, including critique, documentation, and review, that allow design quality to scale without slowing teams down.

  Lead AI-enabled and adaptive experience design

  Partner with AI and Agentic product leadership to design Scarlett, Gray, and Chad as trustworthy, useful, and customer-centered experiences.

  Establish reusable AI-era UX patterns: conversational design, guided decisioning, confidence states, fallback logic, and human handoff.

  Help teams decide where AI should automate, assist, recommend, elevate, or stay out of the way.

  Translate complex agentic capabilities into simple, intuitive experiences grounded in real customer and associate needs.

• Performs other duties as assigned
• Complies with all policies and standards

• Bachelor's Degree in Human Factors, UX Design, Communication Design or related field

• We’re looking for a product leader who has shipped inside fast-moving, product-led organizations, and who is…