Design Manager Sr

Position: Experience Design Manager Sr
** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As an Experience Design Manager Senior in PNC's Digital organization, you can be located in Pittsburgh, PA, Cleveland, OH, Columbus, OH, Orlando, FL, or Raleigh, NC. In this role, you'll lead a team responsible for designing the future of how employees work across complex operational processes and workflows. Partnering with business, product, technology, and design leaders, you'll help shape a large-scale platform modernization effort that brings together experiences, tools, and processes into a more unified ecosystem.

We're looking for someone who is passionate about systems thinking, process design, and organizational impact. This role goes beyond delivering individual products or screens. You'll guide the creation of connected experiences that reduce complexity, improve operational efficiency, and establish a vision for how work gets done across the enterprise. At the same time, you'll develop and coach designers, helping them grow their skills, expand their influence, and advance their careers.

You'll work across these human-centered design practices:

User experience research and testing

Process and workflow design

Interaction and user experience design

Service design and systems thinking

Design systems and experience standards

Prototyping and concept validation

In this role, you will: 

Lead, coach, and develop a team of designers, fostering growth, engagement, and design excellence.

Set design vision and strategy across a suite of products, workflows, and platforms.

Drive the transformation of complex operational experiences through process design, systems thinking, and workflow architecture.

Partner with business, product, and technology leaders to align priorities and deliver meaningful outcomes.

Establish and scale experience patterns, standards, and design system adoption across teams.

Create alignment across initiatives to ensure connected, consistent, and efficient user experiences.

Leverage research, insights, and data to inform strategy and decision-making.

Communicate design direction and influence stakeholders at all levels of the organization.

Ensure high-quality design execution across multiple teams, products, and initiatives.

We think you could be successful if you:

Are a strong people leader who inspires, coaches, and develops others.

Think in systems and can simplify complex processes and workflows.

Build trusted partnerships across business, product, technology, and design teams.

Communicate clearly and influence stakeholders through vision, strategy, and storytelling.

Balance long-term thinking with practical execution and measurable outcomes.

Navigate ambiguity with confidence and bring clarity to complex challenges.

Champion user-centered design while understanding business and operational needs.

Preferred qualifications:

Experience leading and developing teams of experience designers, product designers, or UX professionals

Experience designing complex enterprise, operations, workflow, or employee-facing platforms

Demonstrated success driving cross-functional initiatives across business, product, technology, and design organizations

Experience establishing or scaling design systems, experience standards, and governance models

Strong portfolio demonstrating leadership of large-scale end-to-end experience initiatives

Experience working with the Figma suite of design tools

Experience supporting design initiatives within Agile development environments

Knowledge and experience in the financial services industry is desired but not required

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for…