Account Manager

Founded in 1919 as Phototype and recently rebranded as the Olberding Brand Family, we are a family company focused on delivering the highest quality and client service in the graphics design, management and printing industry. We Design, Optimize and Protect Brands. Our clients are primarily consumer products companies and printers and we help them by delivering a broad range of services from brand strategy and packaging design, to adaptive design across various print and digital platforms, all the way to color management and the production of printing plates.

With our world headquarters located in Cincinnati, we have over 350 employees throughout the United States and offices in Europe and Asia.

The Account Manager is the “feet on the ground” for our Creative and Graphic Services divisions and serves as an advocate for our client’s brands. The Account Manager must have the ability to thrive in a deadline driven environment, be detailed oriented and a self-starter with a proven track record and experience managing packaging artwork. The ability to work under high-pressure deadlines while being brand stewards to design and the client’s needs is a must

• Possesses a strong understanding of OBF processes, strategic objectives, and service offerings, with the ability to identify, engage, and apply the right resources to drive operational efficiency
• Responsible for the gathering of information and materials needed to kick off a project or start a piece of art, as well as for routing, tracking and execution of projects
• Responsible for all written communication within the order entry system
• Serves as brand steward ensuring the brand equity is maintained throughout all pieces of art
• Partner and establish strong relationships with cross functional teams (OBF, Client & Printers), including creative services, marketing, legal and regulatory, that provide information related to the projects executed by OBF
• Manages end-to-end execution of consumer packaging graphics projects, ensuring on-time and on-brand delivery
• Review the appropriate checklist(s) to ensure all pieces or materials are validated prior to project kick off
• Own confirmation of print feasibility for designs
• Coordinates planning, development and documentation to ensure timely deliverables, job/project success and quality
• Proactively identifies potential project challenges and communicates effective solutions to mitigate risks & notify of potential timing impacts further upstream
• Champion the communication from OBF as it relates to color development of master images, color standards and brand intent
• Champions standardization and optimization across packaging workflows, continuously identifying opportunities to streamline processes and improve efficiency
• Takes ownership of individual tasks with dedication, while readily stepping in to assist colleagues and foster team success
• Ability to maintain a broad perspective, effectively managing and containing issues as they arise to minimize impact and ensure project continuity

• Strong project management and organizational skills
• Customer service mindset: passionate about servicing the client (internal and external)
• Assertive, process oriented and proactive problem solving
• Handles self with finesse and diplomacy with an understanding of changing priorities, sense of urgency, execution of results and support for the team
• Operates with high integrity, maintains confidentiality, is productive under high pressure, hands-on when needed
• Demonstrates excellent communication ability using strong listening skills and logical, systematic approach to assimilating and sharing information in all areas
• Possesses knowledge of consumer products packaging, creative design,…