Career Facilitator - Digital Equity

Goodwill's Mission: Transforming the lives of the individuals with disabilities and other barriers through pathways to independence and the power of work.

JOB DESCRIPTION

Job Title Career Facilitator

Department Workforce Development

Reports ToWFD Director, Program Manager, Coordinator

Positions Supervised None

Pay Grade

A-11

Employment Class Professional Hourly - Non-Exempt

EEO Class2-Professionals

Authorized DriverNO

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certainjob functions described hereinmay be subject to possible modificationin accordance with applicable state and federal laws.

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Summary

With the understanding that business and employers are key customers of the workforce development system, apply knowledge of modern job search, recruitment and retention strategies to assistparticipants with disabilities and other barriers to develop necessary skills to obtain, maintain and advance in competitive employment through group and classroom facilitation.

Additionally, this role will facilitate digital skills workshops to provide participants with the knowledge to effectively and confidently pursue employment and day-to-day living activities.

This training may include basic computer skills, online finance, internet safety and the use of standard computer applications that are critical for success in the digital world.

Essential Job Functions

• Assess current participant skill levels and compare them with the standard.

• Apply principles of classroom management and various teaching styles to increase skill level and competence of participants.

• Ability to communicate complex information clearly to participants with different levelsof skill and knowledge and recognize when adjustment to the level or type of instruction is needed to ensure training success.

• Facilitate workshop-style programming to individuals with disabilities and other barriers. Act as lead facilitator but encourage and engage participation from Career Consultants throughout training.

• Evaluate the performance of trainees before and after sessions to assesseffectiveness of training. Use indicators and established instruments to evaluate and document program and participant's performance and outcomes.

• Create and update training materials to ensure teaching of best practices.

• Identify the kinds of information individuals need, including assessments, to assistparticipants to make realistic career decisions, and direct participants to the information as well as developing training plans that address employer needs and job-seeker capabilities.

• Access, analyze, and use local, state, and national electronic and non-electronic labor market information delivery systems and databases to assistparticipants to explore, set and achieve goals.

• Create an environment that enables all individuals to contribute to their fullest potential.

• Identify and implement innovative methods and adapt materials to meet needs of and deliver services to diverse or special populations.

• Listen to customer concerns and protect customer confidentiality. Display empathy and caring. Make appropriate referrals.

• Identify customer needs and expectations to create positive customer satisfaction. Listen to customer concerns and solicitfeedback.

• Understand the importance of accountability and record maintenance.

• Possess analytical and observation skills that coupled with knowledge and information can lead to effective problem-solving assistance. Seek additional resources when needed for problem resolution. Take actionrequiredto prevent problem reoccurrence. Take personal responsibility for solving problems.

• Demonstrate knowledge of federal, state, and local workforce development programs, funding guidelines, and workforce development codes. Interpret current laws and structure to deliver appropriate servicesandunderstandshow their own work impacts the system's goals.

Ancillary Job Functions

• Deliver and apply knowledge of modern job search, recruitment and retention strategies to assistparticipants in achieving career goals. Provide customers with career exploration and job development skills.

• Teach and reinforce appropriate workreadiness skills to assist customers with obtaining and maintainingemployment.

• Write case notes, memos, reports and other correspondence using appropriate grammar, spellingand punctuation.

• Enter case notes and related reports into Caseworthyto document services to each customer.

• Perform other related duties as assigned.

Education and Experience - An equivalent combination of education, training and experience will be considered.

• Bachelor's degree in Human Services, Human Resources, Education, or Counseling, or the equivalent combination of education and experience with a minimum of four years of experience in Workforce Development, Outplacement,…