Fellowship Services Manager

Fellowship Services Manager Skip to main content# Careers Fellowship Services Manager page is loaded## Fellowship Services Manager Apply locations:
Columbus Campus time type:
Full time posted on:
Posted Todayjob requisition :
R153432

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Job Title:

Fellowship Services Manager## Department:

Graduate School | Administration
** Job Description
** The Fellowship Services Manager is charged with managing the Graduate School's fellowship program, including recruitment fellowships, dissertation fellowships, and fee matches. This position manages the fellowship competition process, including the recruitment of faculty reviewers, nominations of students via Grad Awards system, and communication efforts around nomination, awarding, and preparing onboarding materials for faculty reviewers. This position manages the logistics of Fellowship Services events, including the fellowship recognition portion of the annual Graduate School Awards Ceremony and performs other duties as assigned.

This person reports to the Director of Fellowship Services and works collaboratively with the Director to support projects, initiatives, and assessment of the fellowship program.
** Duties/Responsibilities
**** 30%
** Management of Inquiries and Specialized Services:
Serve as the first point of contact for Fellowship Services through the management of all incoming tickets via Salesforce and incoming calls. Manage general inquiries from prospective and current students, while providing specialized customer service to faculty and staff regarding the fellowship program. Specialized services include interpretation and explanation of Fellowship Guidelines and associated policies and procedures, issues or concerns with fellowship appointments, troubleshooting technology used in the Fellowship Program, initiating dissertation year activation, supplement management and tracking, award distributions and tracking, fee match requests and student specific requests, and Workday for fellowship appointments and payments.

Works in close collaboration with the Director of Fellowship Services to escalate issues that require additional leadership consideration or petition/accommodation to Fellowship Guidelines or Graduate School Handbook; retains general knowledge and practice of other units within the Graduate School or close partners of the Graduate School to assist with other general questions from students, faculty, and staff to best direct them to the appropriate office or team member**.
**** 20%
** Executive of Fellowship Competitions:
Serve as the primary contact and manage the Alumni Grants for Graduate Research and Scholarship (AGGRS), Graduate Associate Teaching Award (GATA), Dinius Fellowship, and Presidential Fellowship annual competitions. Collaborate with the Director of Fellowship Services to set and revise guidelines and best practices regarding these awards and competitions annually. Management of these competitions include recruitment of faculty reviewers, nominations of students via Grad Awards system, and communication efforts around nomination, awarding, and preparing onboarding materials for faculty reviewers.
** 15%
** Implementation of Communications Plan:
Develop, maintain and implement…