UX Design Manager

Job Title

This leader will champion human-centered design, ensuring seamless, intuitive, secure, and consistent interactions across all digital and blended omnichannel journeys.

The role reports to the Chief Digital Officer and collaborates closely with Technology, Marketing, Operations and line of business leaders.

Lead the end-to-end design strategy for digital banking experiences—including web, mobile, and emerging digital channels—to deliver simple, secure and intuitive user interactions.

Design and optimize user flows, wireframes, prototypes, and visual interfaces for key journeys such as account opening, loan origination and digital servicing.

Champion an omnichannel approach by aligning digital experiences with branch, contact center, and marketing interactions to ensure a cohesive blended experience.

Conduct and synthesize user research, usability testing, customer feedback, and behavioral analytics to identify pain points and improve digital experiences.

Collaborate with Marketing, IT, and cross-functional stakeholders to translate business needs and regulatory requirements into intuitive, user-centered design solutions.

Develop and maintain scalable design standards, UI patterns, and design systems that promote consistency, accessibility, and brand alignment across all platforms.

Collaborate with vendor partners in optimizing their platforms for Park's experience objectives.

Leverage insights from market trends, competitive audits and emerging UX/UI innovations to contextualize and elevate digital banking capabilities.

Partner with analytics and product teams to define metrics, track KPIs, and evaluate performance of digital journeys to inform roadmap decisions.

Ensure digital experiences meet security, accessibility, and compliance standards while also reducing friction and improving customer satisfaction.

Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks

Deliver a consistent, high level of service within our Serving More standards

Other duties as assigned

Strategic Planning and Decision Making

Demonstrated ability to champion change

Connects organization to Industry and Community

Set and Convey Vision and Strategy

Innovation and Creativity

Results oriented

Leadership/Management Skills

Ability to build collaborative relationships

Ability to influence others

Ability to develop or mentor others

Values and seeks out diversity, equity, and inclusion

Demonstrated empathy and respect for colleagues

Demonstrated active listening ability

Demonstrated ability to deliver clearly defined expectations

Ability to work as part of a team

Demonstrated ethics and integrity

Demonstrated drive and purpose

Demonstrated capacity to learn

Demonstrated adaptability

Increased self-awareness

Must possess a high school diploma or equivalent

4 Year Bachelor's degree in marketing, digital marketing, or related field

6+ years of experience in UX Design

Nielsen Norman Group (NN/g) and Google UX Design Professional certificates

Occasional travel to Cincinnati or Central Ohio possible, estimated 2-4 times per year

Physical Requirements:

This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant verbal and written communication with stakeholders to discuss and convey information in order to exchange accurate information.

Office hours are M-F 8AM-5PM. This is a fully remote role; the candidate must live within the Park National Bank footprint.

Supervisor Disclaimer

Supervisory Responsibilities:

Interview and select candidates for openings, set goals for associates, assign tasks/duties, conduct on–the-job training, develop associates' skills and encourage growth, prepare disciplinary write-ups as appropriate, prepare and conduct performance reviews and make recommendations for salary adjustments, approve timecards for FTEs and other duties associated with managing a staff.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.