Non-Credit Instructor - Customer Service & 21st Century Skills

Compensation Type:
Salaried

Compensation: $40.00

The Customer Service & 21st Century Skills Noncredit-Instructorrole is essential to our accelerated workforce development training programs. As an instructor, you will bring our curriculum to lifeusing inclusive facilitating practices to meet the needs of each student. Our curriculum covers a variety of essential concepts,preparing students for entry-level customer-facing positions invarious industries. Additional duties include tracking attendance,grading assignments, partnering with program staff, and fosteringan inclusive and supportive learning environment.

Join us inshaping the future of customer service through your expertise and dedication as a noncredit instructor.

• Providing a comprehensive overview of customer service principles
• Emphasizing the importance of effective communication, active listening, and empathy in workplace interactions
• Enhancing understanding of customer needs and expectations
• Promoting problem-solving skills and conflict-resolutiontechniques
• Developing proficiency in handling customer inquiries and complaints with a customer-centric approach
• Ensuring awareness and adherence to company policies and procedures
• Improving product knowledge and service delivery
• Utilizing technology tools, including Microsoft Office applications, for workplace excellence
• Job readiness fundamentals such as professionalism basics,resumes, interview skills, and networking fundamentals
• Utilize instructional resources effectively and adapt teaching methods to meet the diverse learning needs of students. Collaborate with program staff to ensure curriculum alignment and provide inputon curriculum enhancements.

• Utilizing effective assessment techniques to measure student progress and performance.
• Providing timely and constructive feedback to guide students'learning journey.
• Determining and submitting grades in accordance with college policies.
• Maintaining accurate and confidential records.
• Identifying students needing additional support and connectingthem with available resources or to ATC Career Navigator.
• Demonstrating punctuality, attendance, and a professional workethic.
• Taking on additional responsibilities as needed to contribute to student success and overall team goals.

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

• Bachelor's or Master's Degree in a relevant field
• Two (2) years of teaching experience or instructionalexperience
• Strong focus on customer service and instructionalmethodologies

• Relevant certifications in customer service and instructionaldesign

• State Motor Vehicle Operator's License or demonstrable abilityto gain access to work site(s).

• Typical office/academic environment. Regular exposure to moderate noise is typical in business offices. Must travel tovarious Columbus State campuses and client sites.

* CSCC has the right to revise this position description atany time. This position description does not represent in any way acontract of employment.

Part time

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