Field Specialist , Advanced CIP

Job Description

This position requires advanced level technology skills to work independently and provide strategic analysis and consultative support for servicing, maintaining, repairing, and developing solutions for a wide variety of company products and services. It also includes new business development and various support and solution functions as assigned or developed.

• Perform advanced solutions skill services configuring, installing, troubleshooting, networking, maintaining, and training as assigned in the area of expertise on a wide variety of products and services.
• Serve as a consultant and strategic professional, solving high‑end product and repetitive problems/issues.
• Lead others in technical or problem‑sharing efforts; instruct on processes and demonstrate leadership in handling complex situations.
• Proactively seek volume‑building opportunities to increase utilization of Ricoh equipment, supplies, and services.
• Assemble, adjust, maintain, and share expertise on products according to specifications and documentation; perform the same for equipment operations.

• Understand and promote Ricoh’s support functions and offerings; anticipate and manage customer needs across all area levels.
• Manage own time and schedule and assist others in supporting multiple solutions time/schedule.
• Maintain and lead productive professional relationships with all customers and Ricoh personnel, contributing to overall team success.

• Execute all required workload management and call‑handling procedures using current field call management requirements.
• Perform a full range of services including customer training, equipment and workflow observation, and solution presentation for improved methods.

• Maintain a full workload, meeting response times, repair times, quality objectives, and cost control metrics.
• Comply with all company policies and complete administrative tasks accurately and timely, assisting others as required.
• Maintain required logs, processes and reports as assigned.
• Record all time and activity in the proper tracking system.
• Maintain a car stock and/or customer on‑site inventory as assigned or necessary.

• Achieve expected productivity levels associated with the assigned workload and experience level.
• Actively participate in Ricoh Extra Value program opportunities as defined (CS212, etc.) and bill accordingly.
• Perform other duties as assigned.

• Valid state driver’s license and the minimum level of auto insurance coverage required by Ricoh policy for positions involving extensive vehicle use.
• High school diploma; completed courses and experience involving computers, electronics, mechanics, basic networking, connectivity, and printing software applications are desired.
• Meet the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.
• Follow this link for the certification requirement document:

• Goal‑oriented, self‑motivated, and committed to ongoing self‑development and the development of others.
• Effectively handle highly confidential information.
• Possess advanced multi‑tasking and prioritizing skills.
• Identify problems, opportunities, and develop solutions.
• Possess required organizational, interpersonal, and verbal communication skills.
• Adept at avoiding and resolving conflict effectively; display a high level of professionalism in difficult circumstances and overcome considerable technical, customer, and logistical obstacles.
• Require advanced use of Microsoft Office and associated applications and/or systems.

• Extensive travel in an automobile between customer locations is usually required; travel may be by foot in a limited urban area. All travel may occur in a wide variety of weather conditions and may include working outdoors.
• Occasional overnight travel may be required.
• Move objects on wheels up to 400 pounds and lift objects up to 50 pounds; frequent stooping, bending, squatting, and kneeling are required.
• Require…