Technical Training Manager, Field Services

Description

This position is Flexible / Hybrid in Columbus, OH / Minneapolis, MN / Hanover, MD.

The Technical Training Manager is responsible for designing, developing, and delivering technical training programs that enable Forgent field service technicians to safely, efficiently, and consistently service Forgent‑manufactured electrical distribution equipment.

This role owns the end‑to‑end technical training curriculum for field services—covering equipment startup, commissioning, upgrades, preventative maintenance, troubleshooting, and repair. The Training Manager partners closely with Field Services leadership, Engineering, Manufacturing, and Product Management to translate product designs, standards, and field lessons learned into practical, technician‑ready training.

The role ensures technical training is standardized, scalable, and aligned to Forgent service offerings, while remaining grounded in real‑world field execution.

• Develop and maintain a structured technical training curriculum for field service technicians across skill levels (entry‑level through senior/lead technician).
• Define training pathways aligned to service activities such as startup, commissioning, modernization, maintenance, diagnostics, and repair.
• Ensure training content reflects Forgent‑manufactured products, configurations, and field‑installed conditions.

• Create and maintain technical training materials including:
  • Instructor‑led training (ILT)
  • Hands‑on lab training
  • Equipment manuals, job aids, and troubleshooting guides
  • Digital and LMS‑based learning modules
• Translate engineering drawings, schematics, protection logic, and product documentation into technician‑focused training content.
• Deliver training directly and/or coordinate subject matter experts (SMEs) for specialized modules.

• Partner with Field Services leadership and senior technicians to identify skill gaps, recurring issues, and training needs based on field performance.
• Incorporate field feedback, failure modes, and lessons learned into updated training content.
• Support onboarding and upskilling of new technicians and ongoing development of experienced staff.

• Work closely with Engineering, Manufacturing, Quality, and Product teams to stay aligned with product changes, design updates, and standards.
• Ensure training content reflects current product releases, revisions, and approved service procedures.
• Support new product introductions (NPI) by developing associated service training.

• Establish training standards, certification requirements, and competency assessments for field technicians.
• Support safety training alignment with OSHA, NFPA 70E, and Forgent safety policies.
• Track training completion, certification status, and competency progression through LMS or other tools.

• Define and track training effectiveness metrics (e.g., reduced rework, improved first‑time fix rates, safety outcomes).
• Continuously refine training based on performance data and technician feedback.

• Bachelor’s degree in Engineering, Electrical Technology, Industrial Technology, or a related technical field or equivalent field experience.
• 7+ years of experience in electrical power systems, electrical distribution equipment, or field services.
• Strong working knowledge of LV/MV switch gear, transformers, protective devices, controls, and associated systems.
• Demonstrated experience developing and delivering technical training for field or technical personnel.

• Prior experience as a field service technician, field engineer, or technical instructor.
• Experience supporting or training on Forgent or similar OEM electrical distribution equipment.
• Familiarity with commissioning, testing, and diagnostics of electrical power systems.
• Experience using Learning Management Systems (LMS) for technical training delivery.
• OSHA 30, NFPA 70E, or manufacturer certifications strongly preferred.

• Technical Credibility – Deep understanding of electrical distribution…