Voice Engineer

Mettler Toledo is seeking to hire a Voice Engineer for our Columbus, Ohio location. As a Voice Engineer within the Digital Workplace Solutions team, you will contribute to the delivery of projects to upgrade existing solutions and the deployment of new technology and solutions to enhance the end user voice communication experience of over 17,000 employees at Mettler Toledo. You will also support operations leveraging internal and partner resources to enhance the quality of service provided by the voice solutions.

• Responsible for the delivery of functional assessment and solution design as directed by the Communications and Messaging team lead to meet project requirements and designed for future growth and scalability
• Responsible for delivering implementation tasks according to the requirements and design specifications
• Responsible for day-to-day level 2 operational support for business services provided by the Communications and Messaging team
• Responsible for the on-time delivery of change requests (corrections and enhancements) as assigned by team lead
• Enforce global solution designs and policies (e.g. group policies) across the enterprise
• Deliver training to Regional IT services team personnel (level 1 support) and local IT site support teams as needed to improve service delivery
• Support the continuous improvement of the overall service through process improvement initiatives such as knowledge base article creation, and process automation

To be eligible for this position, you must be authorized to work in the United States without requiring any employment-based visa sponsorship now or in the future. This includes CPT, OPT, F-1, J-1, H-1B, or any other employment-based visa.