Field Service Representative

What are your contributions to the team?

We currently have an immediate opening for a Field Service Representative, based in Columbus, OH, USA reporting to a Manager, Fleet Operators and Service Program Management.

In your role, you will:

• Support customer in integrating business aircraft into their operations, ensuring safety, efficiency, and cost-effectiveness.
• Provide robust troubleshooting support to assist customers in resolving technical issues effectively.
• Prioritize and elevate technical or operational concerns within both the customer’s organization and Bombardier.
• Provide informal training and share technical, operational, and logistical insights related to aircraft operation and maintenance.
• Keep management informed of key operational and maintenance issues affecting customer aircraft.
• Identify opportunities to enhance customer procedures and operations involving Bombardier aircraft.
• Encourage customers to implement company-recommended actions that improve product performance and satisfaction by share Airworthiness Directives (AW), Service Bulletins (SBs), and other relevant company documentation to clarify intent and highlight operational enhancements.
• Deliver reports in line with established schedules and requirements.
• Lead or support field teams during modification retrofits, product upgrades, and damage repairs at customer facilities or service centers.
• Navigate and utilize company’s internal customer support and in‑service processes effectively.
• Identify and elevate recurring fleet issues to Technical Services for potential product improvements.
• Participate in customer meetings, including fleet reliability and operational reviews.
• Travel to service facilities as needed to oversee complex troubleshooting or upon customer request.

• You have at least 5 years of aviation maintenance experience.
• You have at least 2 years of experience with Bombardier products (Global 5000 / 6000 series, Global 7500, Challenger 300/350 series, and Challenger 605/650 series).
• You have strong aircraft troubleshooting skills.
• You have computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web‑based applications.
• You have interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies.
• You have business writing skills necessary to create various reports and correspondence.
• You have the ability to travel.
• You are an EASA or FAA licensed Airframe & Powerplant mechanic - preferred.
• Be self‑driven and have a problem‑solver attitude.