Engineering Operations Technician, DCC Communities

Overview

Join our dynamic team and become a critical guardian of technological infrastructure. As a Data Center Engineering Technician, you will maintain the heartbeat of mission-critical technology infrastructure, contributing to an extraordinarily high uptime and reliable digital experiences.

Engineering Technicians are Amazon’s front line for hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot Data Center Operations’ mission-critical facilities, including stand-by diesel generators and related fuel systems, as well as three-phase electrical systems such as switch gear, UPSs, PDUs, wet cell batteries and related systems, CRAC, centrifugal chillers, cooling towers/water chemical systems, air handlers, pumps, and motors.

• Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)
• Assist in troubleshooting facility and rack-level events within internal Service Level Agreements (SLA)
• Perform rack installs and rack decommissioning within internal SLA
• Perform preventive maintenance (PM), troubleshooting, root cause analysis, and repair of electrical and mechanical equipment
• Technical writing to support change management program
• Monitor daily work requests and manage to resolution; execute projects from conception to completion
• On-site support of contractors, sub-contractors, and vendors, ensuring work is in accordance with established practices, procedures, and local legislation
• Work schedule changes depending on site needs; shifts can be up to 12 hours and may rotate on a predefined schedule; some locations have on-call rotations
• Role may support more than one location/site

• Willingness and demonstrated ability to work in physical conditions with reasonable accommodations
• Regularly lift and/or move up to 39 pounds independently; participate in group lifts for 40+ pounds
• Maintain balance and perform construction tasks while on a ladder
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position
• Work in an environment requiring provided ear protection

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs

• 2+ years of Microsoft Office products and applications experience
• 2+ years of electrical or mechanical experience
• Ability to work a flexible schedule including weekends, nights, and holidays

• Experience working in a data center or mission-critical facility (example: hospital, military facility, public safety facility, etc.)
• Associate's degree in related field, or technical degree in related field
• Experience with reading and writing procedures, technical documents, and engineering drawings

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.