A&P Service Representative

Responsibilities

• Support customers in integrating Bombardier business aircraft into their operations, ensuring safety, efficiency, and cost-effectiveness.
• Provide robust troubleshooting support to assist customers in resolving technical issues effectively.
• Prioritize and escalates technical or operational concerns within the customer’s organization and Bombardier.
• Provide informal training and share technical, operational, and logistical insights related to aircraft operation and maintenance.
• Keep Bombardier management informed of key operational and maintenance issues affecting customer aircraft.
• Identify opportunities to enhance customer procedures and operations involving Bombardier aircraft.
• Encourage customers to implement Bombardier‑recommended actions that improve product performance and satisfaction by sharing Airworthiness Directives (AW), Service Bulletins (SBs), and other relevant documentation to clarify intent and highlight operational enhancements.
• Deliver reports in line with established schedules and requirements.
• Lead or support field teams during modification retrofits, product upgrades, and damage repairs at customer facilities or service centres.
• Navigate and utilise Bombardier’s internal customer support and in‑service processes effectively.
• Identify and escalates recurring fleet issues to Bombardier Technical Services for potential product improvements.
• Participate in customer meetings, including fleet reliability and operational reviews.
• Travel to service facilities as needed to oversee complex troubleshooting or upon customer request.

• At least 5 years of aviation maintenance experience.
• At least 2 years of experience with Bombardier products (Global 5000/6000 series, Global 7500, Challenger 300/350 series, and Challenger 605/650 series).
• Strong aircraft troubleshooting skills.
• Computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web‑based applications.
• Interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies.
• Business writing skills necessary to create various reports and correspondence.
• Ability to travel.
• FAA licensed Airframe & Powerplant mechanic - preferred.
• Be self‑driven and have a problem‑solver attitude.