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CXone Call Center Engineer & Scripting Specialist
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-06-26
Listing for:
Inside Higher Ed
Full Time
position Listed on 2026-06-26
Job specializations:
-
Engineering
Systems Engineer
Job Description & How to Apply Below
Inside Higher Ed is seeking a Unified Communications Call Center Engineer to configure and support NICE CXone solutions. This role focuses on scripting, call flow design, and optimizing system performance while ensuring a seamless customer experience.
Candidates should possess a Bachelor's degree, 4+ years of experience with contact center technologies, and strong troubleshooting skills. The position is remote and offers 40 hours of work per week.
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