Field Service Engineer - Columbus

ADB SAFEGATE's Airfield solutions has over 75 years' experience of delivering cutting-edge airfield ground lighting, enabling safe and efficient landings, taxiing, and take-offs.

A Field Service Engineer spends most of their time in the field or at a customer site where he/she helps troubleshoot equipment problems. Field Service Engineers have specific training in the equipment they maintain which requires sound knowledge of the system, wiring, and sensing technology of a system. We are looking for candidates who are self-starters, work independently most of the time, adhere to schedules, follow company processes, manage customer expectations and are able to quickly repair/troubleshoot system problems in the field.

Location
:
Columbus, Ohio

• Completing field start-up and commissioning support for either standard products or advanced products, but striving to learn both product lines.
• Assisting customers, both internal and external, in isolating defects in the field
• Performing Preventative Maintenance task per Contract and (SLA) Service Level Agreement
• Generating and supporting all technical documentation including trip reports, training documentation as needed, review of product manuals.
• Performing technical training classes for standard products to internal and external customers
• Developing customer relationships in order to help improve customer satisfaction.
• Being responsible for becoming familiar with Federal Aviation Administration (FAA) airport policies, procedures and products.
• Being responsible for becoming familiar with Airport/Airline Operations
• Communicating and promoting company image to the customer during system installation and training.

• Bachelor Degree in Electrical Engineering (EE) or Associate in Electrical Engineering Technology (EET), equivalent degree, or equivalent experience.
• Two (2) to Four (4) years related experience or the equivalent combination of experience and education.
• Two (2) to Four (4) years of experience working as a field technician or related experience.
• Possession of a valid driver's license.
• Must maintain an insurable driving record.
• Must pass any required BCI and FBI Background Check.
• Fluent English (oral and written communication skills).

• National and international travel at a minimum of 60-80% of the time. Travel periods may exceed 7 days at a time.

• A dynamic and challenging environment that encourages growth and learning.
• Opportunities to shape the future of our industry and make a significant impact on our company's business,
• A collaborative culture that values innovation, integrity, and inclusivity.