Voice Technology Engineer – Avaya & Genesys Environment

Job Summary

We are seeking an experienced Voice Technology Engineer to manage and support our enterprise telephony systems, with a focus on the Avaya Aura suite and Genesys Engage environment. The ideal candidate will have over 5 years of hands-on experience in voice systems infrastructure, security, and integration, and will play a critical role in maintaining availability, currency, and security of the telephony environment.

This position requires availability for after-hours and weekend on-call support.

• Manage the Avaya Aura suite of products, including Communication Manager (CM), Application Enablement Services (AES), System Manager (SMGR), Session Manager (SM), Session Border Controller (Client), and Messaging.
• Integrate Avaya Aura with Genesys Engage and Genesys Cloud platforms.
• Administer Oracle Session Border Controllers (Client).
• Support Microsoft Teams Calling using Direct Routing.
• Oversee Carrier Voice Network Management and third-party connectivity.
• Monitor and implement Voice Security measures and Fraud Detection protocols.
• Perform infrastructure patching and maintenance activities to ensure a secure and stable telephony environment.

• Minimum 5 years of experience managing enterprise voice systems.
• Proven expertise in the management of the Avaya Aura suite (CM, AES, SMGR, SM, Client, Messaging).
• Hands-on experience with Oracle Session Border Controllers.
• Strong understanding of Microsoft Teams Calling with Direct Routing.
• Experience with Genesys Cloud and Genesys Engage platforms.
• Familiarity with Carrier Voice Network Management.
• Knowledge of voice security, fraud detection, and third-party telephony integrations.
• Ability to support on-call rotation, including after-hours and weekends.