Slot Technician

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is one component of our competitive Total Rewards package, which includes wellness programs and benefits such as day‑one medical coverage, 401(k) matching, and an annual performance bonus. Paid time off is earned according to the local policy and increases with length of employment.

• General maintenance, troubleshooting and repair of Slot Machines and SMS equipment
• Respond to any machine malfunctions on the casino floor in a timely manner
• Communicate with Tech Level II or higher any machine malfunctions that cannot be fixed
• Effectively communicate with the slot operations team and fellow technicians
• Assist customers with questions and complaints regarding slot machines. Provide answers, explanations and rectify problems as appropriate
• Provide a high level of customer service to guests and team members
• Understand and adhere to departmental and company SOPs
• Complete required training and development objectives within assigned time frame
• Project a positive attitude and image at all times
• Collaborate and work within a team‑driven environment
• Accurately prioritize, organize and complete multiple tasks
• Complete required paperwork in a timely manner
• Meet attendance guidelines of the job and adhere to regulatory, department and company policies
• Keep work areas clean and free of safety hazards, debris and litter
• All other duties and/or responsibilities as assigned

• Must be at least 21 years of age
• High School Diploma or GED Equivalent is required;
  Technical or Associate's Degree preferred
• Minimum 6 months of customer‑facing experience
• PC proficiency
• Technical background preferred
• Prior experience within slots/VLT department is a plus
• Network troubleshooting experience is a plus

Equal Opportunity Employer