Technician- Columbus​/Dayton Ohio

Overview

At Invisible Fence® Brand we are passionate about the well‑being of pets. We install and service Invisible Fence® Brand Pet Solutions at customer homes, working with and training customers and pets while following all company standards and procedures.

• Install Invisible Fence® Brand pet solutions each day.
• Set up, operate, and maintain all assigned installation equipment.
• Maintain vehicle and equipment cleanliness and report issues that require additional maintenance.
• Provide service for all solutions and train pets to use them.
• Design and confirm solution layouts with customers, ensuring effective solutions.
• Return calls to the office regarding any customer concerns immediately; solicit and collect referrals and endorsement letters.
• Leave customer homes in a better condition, continually delivering friendly, positive and professional service.
• Offer and sell additional solutions when appropriate.
• Maintain Ambassador status by generating referrals, leads and appointments with every contact.
• Collect and submit necessary paperwork to Area Operations Manager, General Operations Manager, or Assistant Operations Manager.
• Collect payments and submit to Field Service Specialist or through Blue Rover before leaving the client’s home.
• Report serial numbers of products used to FSS before departure.
• Maintain proper inventory and stocking of products in service vehicles.
• Report customer issues to AOM, GOM or AM promptly and maintain documentation of all notes for customer visits and issues.
• Perform other duties as assigned.

• Follow Invisible Fence® Brand and PSB company policies, procedures, training manuals, safety rules, operating and maintenance instructions, procedure manuals, diagrams, schedule forms, instructions and sales/service contracts.
• Exceed customer satisfaction levels by resolving issues, returning calls promptly and creating win‑win solutions.
• Solicit and receive customer referrals and endorsement letters.
• Follow‑up on free battery plans and ensure customers receive applicable rewards.
• Submit customer reports and notes, SGLs, upsells and Google Reviews.
• Report vehicle maintenance issues that may require additional maintenance.
• Maintain a professional appearance and demeanor.
• Ensure regular and predictable attendance.

Reports directly to the General Operations Manager or Area Operations Manager. Works with customers, IFB FSS to schedule appointments, and collaborates with AMs and GOM/AOM. Consistently sets high standards with branch associates.

• High school diploma or equivalent.
• 1 year of customer service experience.
• Valid driver’s license with clear driving record and driving skills.
• Outstanding verbal, written and listening communication skills.
• Ability to perform well under pressure, solve practical problems and communicate with all levels of management, staff and customers.
• Ability to interpret instructions in written, oral, diagram or schedule form.
• Ability to read, write, speak and interpret English, and effectively communicate sales or training requirements with customers.
• Technical abilities to use cellular phones and electronic devices for training services and recording notes.
• Ability to sit, stand, walk on a regular basis; climb, balance, stoop, kneel, crouch or crawl as required.
• Results oriented with a strong sense of ownership and high level of professionalism.
• Well groomed with continued professional appearance and demeanor.

Exposure to outside weather conditions; wet/humid; extreme cold or heat. Must travel in vehicle to customers’ homes; risk of injury from pets (bites, scratches, etc.). Physical activities include lifting, carrying, simple grasping, fine manipulation, use of machinery such as CF3000, steering wheel, trencher, repetitive hand motions. Work environment includes exposure to heat, cold and outdoor settings more than 5 hours per day.

Must be available to service customers and take appointments between 8a.m.–6p.m. Monday–Saturday, with last appointments starting at 6p.m. on a rotating schedule. 5‑day work week including weekends if rotation falls on a weekend. Must be available to work 2–3 Saturdays per month (50% Saturdays per month).