Ramp Agent; Customer Service Agent - CMH

Overview & Key Responsibilities

Internal Movement Eligibility:
Internal Employees — Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, including meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.

Delta Air Lines believes connection is at the heart of what we do. We strive to welcome and care for all customers during their travels and to deliver an elevated experience. Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. This position is an entry‑level role with mentorship to help advance your career.

Watch this job preview to learn more about benefits and responsibilities of this opportunity at Delta.

Work tasks are physical and may include bending, lifting, standing, and walking. Tasks can be repetitive, such as loading and stacking bags weighing up to 50–70 pounds. Work may occur in harsh weather conditions (heat, rain, snow). We practice safety‑conscious behaviors in all operational processes and procedures. Some daily tasks include:

• Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, and guide incoming and departing aircraft from the gate positions to ensure timely connections.
• Safeguard cargo, baggage, and mail from damage, loss, and weather.
• Safely drive and operate ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.

Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its flight schedule. You will also work between 20 and 40 hours per week based on seniority.

Delta Air Lines will never ask candidates for money during the recruitment process, including for any pre‑employment screenings. All email communications with Delta’s recruitment team will come from a Delta email domain. If you have questions about the legitimacy of an outreach from Delta’s recruitment team, you can contact

• Consistently prioritizes safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
• Have a valid driver’s license.
• Proficiency in English.
• Pass a physical ability test (PAT).
• Must wear required company‑approved Personal Protective Equipment (PPE) including, but not limited to: hearing protection, safety‑toe footwear, protective headwear, and high visibility safety apparel (subject to approved accommodation).
• Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal.

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• Competitive salary, profit sharing program, and performance incentives.
• 401(k) with company contributions up to 9%.
• New hires are eligible for up to 2 weeks of vacation, earned for use in the following vacation year.
• Up to 56 hours of paid personal time within a 12‑month period.
• 10 paid holidays per calendar year.
• Birthing parents eligible for 12 weeks of paid maternity/parental leave.
• Non‑birthing parents eligible for 2 weeks of paid parental leave.
• Comprehensive health benefits including medical, dental, vision, disability, and life insurance.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, and back‑up care programs.
• Wellbeing programs supporting physical, emotional, social, and financial health, plus access to an employee assistance program.
• Flight privileges for employees and eligible family members.
• Career development programs and opportunities for growth.
• Community service and sustainability initiatives in partnership with the company.
• Resources to promote inclusion and employee engagement.
• Recognition and rewards programs.
• Discounts and voluntary benefits through Delta Perks.