Wellness Guide

Panacea Luxury Spa Boutique Wellness Guide Job Description Company Overview

At Panacea Luxury Spa Boutique, the new cornerstone of the beautiful Quarry Trails health & wellness development park, we are growing fast and are looking to expand our Wellness Guide team!

As you enter the spa, you’ll immediately realize there is no other spa like this in Columbus…or even in this region of the country! The deep plums and forest greens welcome you into the space, with a state of peace and tranquility. Our all-natural approach to health and wellness, through our therapeutic-grade services and uniquely curated product lines, leaves our clients feeling relaxed, restored, rejuvenated, and begging for their next appointment.

For once, you will be excited to come to work every day, and we can’t wait to meet you!

During the wellness journey, clients enjoy stunning lake views, a roof top patio & cocktail bar, and full luxury spa amenities, which include Himalayan salt saunas, eucalyptus steam rooms, cold plunge and hydrotherapy pools, and so much more! But what really makes Panacea Luxury Spa Boutique so incredible is the specialization in Oncology Therapeutics. If you have been looking for a career where you can really make a difference, Panacea Luxury Spa Boutique is the place for you!

Come be a part of something truly special! If you are someone who loves helping people, who is willing to learn and grow, and who has always wanted to work in the beautiful environment of a spa, you are going to want to be a part of this amazing place. We are looking for team players with positive attitudes, who are reliable, hard‑working, passionate about making a difference, goal driven, and great lity to maintain a well‑groomed, professional appearance along with an organized and neat workspace is crucial.

Excellent customer service and interpersonal skills are a must, as exceptional client service is what we do, with no compromises and no exceptions!

Our wellness guides are the face of the business. They are the first and last person our clients see when they come into the spa, and they set the tone for the client's entire experience. Our wellness guides run the front desk, oversee the retail boutique, and assist clients with everything they need to have an exceptional and relaxing experience at Panacea Luxury Spa Boutique (robes, slippers, lockers, tours through the amenity spaces, cocktails, food orders, etc.).

Our Wellness Guides also make sure the spa stays in tip‑top shape, so our guests have a beautiful and clean space to spend their time in, when at the spa (attending to laundry, picking up towels, robes, slippers, glassware, stocking snacks and beverages, etc.).

• While we prefer to hire candidates who at least have a high school diploma and are of age 21 or older, we will consider some high school/college applicants for this position.
• Customer Service experience preferred, but not required.
• Reliable and dependable, and able to work 6‑8 hour shifts.
• Be available to work at least one Saturday and/or Sunday shift per week, as these are our busiest days.
• Be excited and willing to learn new techniques through paid training.
• Adaptable to learning/performing multiple roles in reception, retail and concierge services.
• Team player with a positive attitude.
• Reliable, punctual and personable.

• Must arrive at least 1 hour prior to spa opening (if an opener); must stay after closing to complete closing duties (if a closer).
• Read over the appointments for the day and set up for any special client needs/requests.
• Check that all appointments have been confirmed, if not reach out to guest to confirm.
• Turn on/off all equipment at the beginning/end of day, if you are an opener/closer (pools, saunas, steam rooms, slipper warmers, music, iPads, lights, etc.).
• Maintain a clean workspace at all times.
• Prepare/close down water, teas, and snack stations (if opener/closer). Stock throughout day.
• Clean and arrange retail spaces.
• Prepare packaging for product shipments.
• Prepare retail gift baskets.
• Maintain clean and professional uniform and appearance.
• Check guests in and out.
• Schedul…