Customer Services Specialist Barnett Branch

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Columbus, OH, US

5 days ago Requisition

Job Title:

Customer Services Specialist (20/24 hr./Non-Exempt/Part-time)

Location:

Barnett Branch

Starting Pay Range: $18.01 – $23.26 hourly (commensurate with experience)

Note:

For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy

Open to all doesn’t just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that’s how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law.

• Benefits package that supports your physical, mental, and financial well-being.
• Medical, dental, and vision plans to meet your healthcare needs.
• Public Service Loan Forgiveness qualification.
• Mental health resources and employee assistance programs for your peace of mind.
• Paid time off and leave options to balance your work and personal life.
• Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans.
• Variety of voluntary and supplemental insurance plans to complement your lifestyle.

As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location.

• Monday 4:00-8:00pm, Tuesday & Thursday 12:00-4:00pm
• Alternating Friday/Saturday 9:00am-6:00pm
• Sunday 1:00-5:00pm (as assigned, 1-in-5)

• Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed.
• Supports location’s customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers.
• Assists customers with library card accounts in person, over the phone, by e‑mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account.
• Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc.
• Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating.
• Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned.
• Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing…