Service Host

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll work in a fast‑paced industry with a diverse team. We support career growth and offer a Total Rewards package that includes wellness programs, medical coverage, 401(k) matching, performance bonuses, and paid time off.

• Greets guests actively engaged in gaming and assists team members in player identification.
• Provides guests with hospitality arrangements, including rooms, food, beverages, and special requests.
• Maintains knowledge of casino marketing and player development promotions and encourages guest participation.
• Maintains knowledge of credit procedures and encourages appropriate use of credit.
• Creates guest loyalty by engaging guests when on property.
• Assists in resolving guest opportunities and conflicts fairly and equitably.
• Analyzes and coordinates in‑house invitation lists with Manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service per department and company standards.
• Attends and aids in coordination of special events.
• Exhibits friendly, helpful, and courteous manner when dealing with customers and coworkers.
• Establishes a direct line of communication with all service departments for caring for high‑value players.
• Maintains confidentiality of player information.
• Provides assistance to the Manager as needed.
• Provides professional representation at internal and external meetings and events.
• Ensures interactions with guests follow the customer service program guidelines.
• Adheres to all Corporate and local policies, procedures, and operating guidelines.
• Ensures compliance with all regulatory requirements and reports potential issues to management.

• Must be 21 years of age or older.
• Associate’s degree (A.A.) or equivalent from a two‑year college or technical school; minimum of one year casino guest service experience, including but not limited to Player Development, Slots, or Table Games.
• Basic math skills: addition, subtraction, multiplication, division, fractions, decimals, rates, ratios, percentages, and interpreting bar graphs.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the public.
• Strong interpersonal skills and ability to resolve problems and conflicts diplomatically.
• Maintain confidentiality and professionalism at all times.
• Ability to write reports and business correspondence.
• Excellent oral and written communication skills.
• Strong analytical skills: identify problems, collect data, analyze, and draw valid conclusions.
• Ability to interpret written and oral instructions.

PENN Entertainment is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination.

$18 per hour