Retail Firearms Sales Associate

Job Title

Sales Associate

Columbus, OH 43224

This position primarily assists customers in their purchase of company products and services through a variety of duties related to customer service, inventory, and sales order processing.

• Handles all aspects of customer service (internal and external customers alike)
• Handles customer and employee issues and communicates to management any issues that need addressing
• Assists with inventory to and from the warehouse and sales floor
• Promotes a positive culture within the department/store
• Works with customers to ensure a positive shopping experience
• Handles inbound calls
• Provides and collects required paperwork and forms following ATF guidelines, ensuring accuracy and completeness
• Makes and maintains required paperwork
• Quotes price and describes features of product items
• Emphasizes sellable features, credit terms, and prepares sales orders
• Stocks products on the sales floor
• Cleans and organizes work areas
• Enforces safety, health, and security rules
• Adheres to all company policies and procedures
• Performs any other duties as required by management

Accountable for sales and quality control.

Intellectual:

• Analyzes complex information, collects and researches data
• Designs with attention to detail
• Solves problems, gathers and analyzes information, develops alternative solutions, works well in group problem‑solving situations
• Manages projects, communicates changes, completes projects on time and within budget
• Assesses own strengths and weaknesses, pursues training and development, shares expertise

Interpersonal:

• Provides prompt customer service, responds to service requests, meets commitments
• Focuses on conflict resolution, maintains confidentiality, listens, stays calm, remains open to ideas
• Speaks clearly and persuasively, listens, clarifies, responds to questions, participates in meetings
• Writes clearly, edits for spelling and grammar, adapts style to meet needs
• Works well with team and individually, gives and welcomes feedback, supports others

Leadership:

• Inspires respect and trust, mobilizes others toward a vision
• Exhibits confidence, motivates others to perform well

Organization:

• Demonstrates business acumen and market knowledge
• Shows respect and sensitivity for cultural differences
• Adheres to ethics, upholds organizational values, follows procedures, completes tasks correctly and on time

Self‑Management:

• Uses sound judgment, includes appropriate persons in decisions, acts decisively
• Sets and achieves goals, demonstrates persistence, overcomes obstacles
• Manages time efficiently, organizes tasks
• Maintains professionalism, reacts well under pressure, follows through on commitments
• Demonstrates precision, seeks continuous improvement, applies feedback
• Meets productivity standards, completes work quickly
• Observes safety and security procedures, reports unsafe conditions, uses equipment safely
• Adapts to change, manages competing demands, handles unexpected events

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Education and/or
  
  Experience:
  
  High school diploma or GED; 1–3 months related experience and/or training, or equivalent combination.
• Language
  
  Skills:
  
  Able to read and comprehend simple instructions, correspondences, and memos; write simple correspondence; present information effectively to customers, clients, and other employees.
• Mathematical
  
  Skills:
  
  Ability to perform basic arithmetic, compute rates, ratios, percentages, and interpret bar graphs.
• Reasoning Ability: Use common sense to carry out written or oral instructions, solve problems with few concrete variables.
• Computer
  
  Skills:
  
  Knowledge of Inventory Software and Order Processing Systems.

Regular duties include standing, walking, lifting up to 50 pounds regularly and occasionally more than 100 pounds, stooping, kneeling, crouching, climbing, and handling cash. The job also involves the use of hands, arms, and frequent movement. Visual tasks include close, distance, color, depth perception, and focus adjustments. The environment may involve exposure to explosives, moving mechanical parts, fumes, weather, extreme temperatures, and moderate noise levels.

• Cash register, computer, vacuum cleaner, light cleaning implements, step ladder, mild cleaning chemicals

Standing for extended periods, lifting packages, performing light cleaning, stocking and straightening merchandise, typing data, handling cash, checking ATF forms and layaways.

For a detailed summary of lifting and carrying requirements, refer to the internal equipment checklists and safety procedures.