Guest Experience Shift Lead

Overview

What you ll bring to the team

Lead the Fun at LEGOLAND® Discovery Center!

At LEGOLAND® Discovery Center, every day is an opportunity to spark imagination, inspire creativity, and create unforgettable memories for children and their families. We re looking for an energetic, enthusiastic, and guest-focused Guest Experience Shift Lead to help lead our team in delivering playful, safe, and extraordinary experiences throughout the attraction.

If you re a natural leader who enjoys working with people, thrives in a fast-paced environment, and isn t afraid to be a little silly, this could be the perfect opportunity for you!

As a Guest Experience Shift Lead, you ll play a key role in the daily operation of the attraction by supporting our front-line teams, creating magical guest experiences, and ensuring every visit is filled with fun.

• Create a welcoming, engaging, and memorable experience for every guest.
• Lead by example with a positive attitude, enthusiasm, and a genuine passion for guest service.
• Work alongside the team in guest-facing roles, including operating rides, hosting the 4D Cinema, supervising play areas, and supporting attraction operations.
• Help create a fun, playful atmosphere where smiles are contagious and every guest feels like a VIP.

• Serve as the Attraction Duty Manager one or more days each week, helping oversee daily operations.
• Delegate daily assignments and support team members throughout the day.
• Monitor attraction operations to ensure a safe, clean, and organized environment.
• Respond to guest questions and concerns with professionalism, empathy, and a solutions-focused mindset.
• Help manage guest flow to provide the best possible experience while maintaining safety standards.

• Train, coach, and support Guest Experience Hosts across all primary operational areas.
• Help new team members build confidence and deliver service worthy of the LEGO® brand.
• Maintain training records and operational documentation.
• Provide ongoing coaching, recognition, and performance feedback to help team members grow and succeed.
• Foster a culture built on teamwork, creativity, accountability, and fun.

We re looking for someone who is enthusiastic, dependable, and passionate about creating magical experiences for families.

• Guest-obsessed and passionate about creating memorable experiences.
• A positive leader who motivates and inspires others.
• Comfortable making decisions and leading operations in a fast-paced environment.
• Organized, adaptable, and able to manage multiple priorities.
• A strong communicator who enjoys working collaboratively with both guests and teammates.

• High School Diploma or GED.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, guest-focused environment.
• Basic computer skills and experience using standard office software.
• Ability to work flexible hours, including evenings, weekends, holidays, and school breaks.
• Six months or more of experience in attractions, entertainment, hospitality, retail, or another guest service environment.
• Previous leadership, trainer, or shift lead experience.
• Experience coaching or mentoring team members.
• Knowledge of attraction operations or family entertainment venues.

• Merlin Entertainments:
  Benefits of joining Merlin Entertainments.
• Excellent Health Care Options:
  Comprehensive medical, dental, and vision coverage.
• Outstanding Paid Time Off (PTO):
  Breaks to recharge.
• Merlin Magic Pass:
  Free entry for friends and family to our parks & attractions.
• Recognition Programs and Rewards:
  Celebrate achievements and hard work.
• 401(k) Program:
  Company matching contributions.
• Tuition Reimbursement Programs:
  Support for further education and career growth.
• Numerous Learning and Advancement Opportunities:
  Grow skills and advance your career with us.

Pay Range

USD $16.00/Hr.