Development Services Senior Associate, Engagement Data Services

Development Services Senior Associate, Engagement Data Services

Development Services Senior Associate, Engagement Data Services

Advancement | Gifts and Records

Position Overview

The Development Services Senior Associate serves as a primary subject matter resource and consultant for event registration strategy and execution within Advancement Engagement Data Services, supporting the Office of External Affairs, university colleges and units, regional campuses, and volunteers applying foundational experience and growing expertise to guide internal stakeholders. The position advises event owners on registration architecture, form design, and access hierarchies across advancement systems (BBEC and BBIS) and event management platforms (e.g., Cvent and One Cause) to support consistent, constituent‑centered experiences, partnering with leadership on complex or sensitive decisions.

It builds and manages online registration forms, monitors registration activity and capacity trends, and contributes to the development and application of processes and policies that guide the Engagement Center’s work.

The role also supports day‑to‑day registration operations, including entering and tracking registrations, assisting with financial processing, and handling non‑routine inquiries with guidance as needed.

As a functional resource for BBEC and BBIS systems, the Development Services Senior Associate provides support to team members and internal partners on system functionality, configuration, and best practices, while continuing to build technical expertise. This role participates in system testing for upgrades and enhancements, identifies issues, and escalates findings with recommendations in collaboration with the manager of Engagement Data Services and Advancement IT.

The position reviews workflows and system usage to identify improvement opportunities, contributing to process enhancements that strengthen operational efficiency and data quality, and helps maintain clear, current documentation and standard operating procedures.

Additionally, Development Services Senior Associate serves as a developing advisor to colleagues and stakeholders, offering guidance, training, and support on event registration processes, system use, and data standards. This role contributes to training materials and knowledge‑sharing resources and supports onboarding and skill development for team members. While able to work independently on routine responsibilities, the role appropriately seeks direction and collaborates with management to ensure alignment, continuous learning, and effective resolution of more complex scenarios.

All members of External Affairs are part of creating a culture that inspires an exceptionally multifaceted and talented team and are expected to exhibit The Ohio State University’s Shared Values. The Office of External Affairs is committed to acting with kindness, respect, and integrity at all times and welcoming our colleagues’ ideas, voices, and perspectives, acknowledging that we are better together.

Duties and Responsibilities

70%

Serves as the primary subject matter expert and consultant for event registration strategy and execution across the Office of External Affairs, university colleges and units, regional campuses, and volunteers; leverages expertise in advancement systems, constituent engagement, and event operations to guide internal partners. Advises event owners on registration architecture, form design, and access hierarchies across advancement systems (BBEC and BBIS) and event management platforms (e.g., Cvent and One Cause) to support consistent, constituent‑centered experiences, partnering with leadership on complex or sensitive decisions.

Builds and manages online event registration forms on external event pages using simple to complex hierarchies to control form versions. Independently analyzes live registration data, capacity trends, and constituent patterns to develop evidence‑based recommendations for event owners on registration strategy, projected outcomes, and process adjustments. Develops and maintains registration processes and policies that guide the Engagement Center (EC) team…