Mortgage Document Administrator, Lending

About Upstart

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.

If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.

Upstart’s Mortgage Document team is dedicated to supporting the efficient handling and review of mortgage documents and loan sales. The team ensures the timely and accurate management of documents and files for investor review, contributing to the smooth operation of loan sales and compliance with investor guidelines. This role is essential to maintaining a lean, scalable workflow in our growing mortgage operations.

You will be responsible for managing mail, reviewing closed loans, and preparing mortgage documents for loan sales.

• Sort and organize incoming and outgoing mortgage documents to ensure timely processing and routing.
• Scan and digitize paper files, uploading them to the appropriate document management system.
• Validate loan files for accuracy and completeness, cross-checking compliance with investor guidelines before submission for loan sale.
• Communicate discrepancies to loan processing and underwriting teams, ensuring issues are resolved in a timely manner.
• Securely archive physical copies of documents, ensuring compliance with document retention policies.
• Manage both mailroom tasks and loan review duties, allocating 20% of your time to mailroom operations and 80% to loan review, adjusting based on operational demands.

• 1+ years of experience in mortgage loan processing or administrative support roles in a highly regulated industry.
• Strong attention to detail and ability to maintain high levels of accuracy in document handling.
• Familiarity with mortgage compliance guidelines and investor requirements.
• Excellent analytical, organizational, and communication skills.
• Reside within 60 miles of Columbus, OH, and be able to work from the office 5 days a week, M-F.
• Proficiency with loan origination systems and general productivity software.

• Experience with mortgage loan sales and reviewing loan files for investor submission.
• Strong organizational skills and the ability to handle multiple tasks simultaneously.
• Ability to work independently and manage time efficiently in a fast-paced environment.
• High school diploma or equivalent work experience.

This role is available in the following locations:
Columbus, Ohio. The position requires you to work in the office Monday through Friday 9-5:30pm ET.

This role requires you to work primarily from the Columbus office. Occasional travel may be needed for team meetings or onsite collaboration, but it is not a regular requirement.

This is a Non-Exempt position. Employees in this…