Dispute Specialist

Description

Dispute Specialist 1 – Hybrid position located at Gateway facility 5555 Cleveland Ave, Columbus, Ohio or 295 Huntington Circle, Akron, Ohio.

Summary:

Under general supervision, a Dispute Specialist 1 researches and resolves disputed transactions daily, including fraud and non-fraud transactions, rejected transactions originating from the use of a debit or credit card or an electronic payment (ACH, Zelle, Bill Pay). Initiates appropriate action to resolve disputes, ensuring potential financial risk to Huntington is mitigated, utilizing available resources and minimizing any negative impact on the customer experience.

The position is typically cross trained to perform various functions in the area.

• Analyze and resolve fraudulent fraud & non-fraud, merchant or errors on debit and credit cards, ATM, ACH and other electronic payment disputes
• Administer dispute decisions making customer account adjustments. Process disputes quickly and accurately, following up with both internal and external customers on account actions, while delivering consistently high-quality customer service
• Escalate issues that require additional review, or exceptions to routine processing to next level of staff/management. Provide thorough documentation including a clear audit trail of actions taken.
• Meet compliance requirements including deadlines of Reg E, Reg Z, NACHA and Mastercard.
• Maintain knowledge and understanding of the card industry, Mastercard, NACHA and compliance requirements.
• Other duties as assigned.

• High School Diploma
• 1+ years of financial/banking experience

• Proficient in various desktop and internet-based applications (Microsoft Word, Excel, Outlook)
• Ability to read and interpret procedures and regulatory documentation
• Excellent customer service skills
• Excellent verbal and written communication skills

Huntington is an Equal Opportunity Employer.