Default Services Specialist

Job Summary

The Default Services Specialist I supports a variety of activities required in conjunction with servicing existing consumer loan products, primarily on delinquent accounts. Activities include direct communication with delinquent customers and third‑party vendors that support default servicing functions.

• Asset repossession and remarketing
• Account review and reconcilement
• Monitor status and follow up on repossession activity
• Manage queue independently in a timely and efficient manner
• Provide customers with amounts due and information required to redeem collateral
• Manage relationships with outside vendors
• Perform other functions required to support default‑related activity

• High school diploma
• 1–3 years of work experience in a processing‑type function

• Bachelor’s degree
• Call‑center experience
• Administrative or operations experience that successfully meets productivity goals
• Experience demonstrating flexibility, innovation, and account‑management skills
• Prior collections experience
• Prior skip‑tracing experience
• Prior exposure to vehicle repossession and/or lease disposition
• Experience interacting across lines of business, with vendors, and in a team environment
• Willingness and ability to be cross‑trained on all areas within ARR and to shift positions within the department as needed
• Intermediate level knowledge of MS Office
• Intermediate typing/data‑entry skill

The position is office‑based. Certain positions may be eligible for a flexible work arrangement that combines office and work‑from‑home. This role is exempt; employees are not eligible for overtime pay.

Huntington is an Equal Opportunity Employer.