Member Care Advocate

Benefits

• 4 weeks of paid time off each year
• 11 paid holidays each year
• 401(k) match of up to 6%
• Career advancement opportunities
• A strong health and wellness program with health and financial rewards
• Annual Mental Health Day
• Annual bonus potential
• Strong work/life balance
• Pet bereavement leave

We are currently looking for a full‑time Member Care Advocate to be a financial hero to our members. This position is located in the Member Care Center in Downtown Columbus.

• Accurately perform member requests.
• Uncover and suggest financial services to meet the member’s needs.
• Responsible for all electronic services including responding to e‑mails, voicemail, and chat; online banking; iPay; mobile banking; and Apple Pay.
• Take initiative and find solutions.

At a minimum, a high school diploma or equivalent along with at least 2 years of consistent sales and/or service experience. Financial institution experience is preferred.

CME Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.