Product Manager Senior, ATM & Self Service Banking

Product Manager Senior, ATM & Self Service Banking

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Product Manager Senior, ATM & Self Service Banking within PNC's ATM Services organization, you will be based in Pittsburgh, PA, Columbus, OH, Philadelphia, PA, Birmingham, AL or Charlotte, NC.

ATM & Self Service Banking holds full P&L accountability for a network of ATMs and cash recyclers, instant card issuance, and cash management operations supporting PNC branches nationwide. This role leads a product strategy team responsible for the roadmap, vendor and lifecycle strategy, and customer and branch experience across the connected self-service disciplines: ATM fleet, Teller Cash Recyclers (TCR), and Instant Card Issuance.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Responsibilities include:

• Responsible for strategic planning and execution of a function within ATM Banking.
• Execute PNC's ATM strategies at an advanced level, in overall support of ATM Distribution Management, the ATM Banking Service Control Center, or ATM Banking & Branch Automation Planning and Distribution.
• Performs complex, specialized and multi-phased initiatives related to ATM Bankings business objectives. Responsible for ensuring compliance with applicable governing laws and rules.
• Develops strategic relationships with key managers, major service partners, or vendors to expand our ability to provide superior customer service.
• Manages staff with regards to hiring, discipline, and performance evaluation.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused
  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk
  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally
  - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values
  - Role models our values with transparency and courage.
• Enable Change
  - Takes action to drive change and innovation that will transform our business.
• Achieve Results
  - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best
  - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Circuit Designs, Cryptography, Customer Solutions, Hardware Design, Information Architectures, Linux, Microsoft Windows, Network Security

ATM (TBF), ATM Services, Branch Banking Systems, Business Performance Management, Business Process Design, Operational Functions, Organizational Savvy and Politics, Project Management

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)