Treasury Mgmt Service Specialist II

Description

Job Summary

The Treasury Management Service Specialist II delivers high‑touch onboarding, implementation, maintenance, and advanced service support for Business Banking and Commercial clients with complex treasury needs. This role includes responsibility for managing multi‑entity implementations, resolving escalations, mentoring junior specialists, and partnering closely with Relationship Managers and Treasury Sales. The TM Service Specialist II builds depth across the core treasury product suite.

Key Responsibilities

Client Onboarding & Implementation Leadership

• Manage end‑to‑end onboarding, implementation, and product maintenance for Business Banking and Commercial clients, including planning, quality review, testing, and go‑live readiness.
• Serve as onboarding coordinator and project manager for implementations supporting multi‑entity structures, centralized treasury models, and specialty industry requirements.
• Review and validate entitlement structures, user roles, dual controls, ACH and wire limits, and approval workflows in alignment with client operating needs and bank policy.
• Review and validate treasury management agreements and internal onboarding forms to ensure accuracy, completeness, and compliance with policy & procedure and regulatory requirements.
• Coordinate implementation activities, including but not limited to ACH files (CSV and NACHA formats), Positive Pay, BAI reporting, standing transfer orders, and Transmissions.
• Support specialized onboarding processes that may span extended timelines due to approvals, diligence, and system integrations.
• Coordinate testing and cutover for ACH, wires, Remote Deposit Capture (RDC), Positive Pay, and reporting services.
• Conduct post‑implementation reviews to ensure stability and proper usage.
• May support checking and savings account opening activities, including identity verification, documentation review, and account setup in compliance with KYC/KYA/AML‑BSA requirements. Ensure accurate data management, effective communication with clients and internal partners, and efficient onboarding that balances risk controls with a positive client experience.

Product & Service Support

• Provide advanced product and service support for treasury management solutions.
• Act as a subject matter expert for treasury products and workflows supporting enterprise‑level and specialty business models, including centralized cash management, payment controls, reporting, and liquidity support.
• Serve as escalation point for complex onboarding and servicing issues.
• Troubleshoot payment exceptions, file errors, entitlement issues, and Positive Pay decisioning; identify root causes and implement durable solutions.
• Partner with internal teams (Relationship Management, Sales, Operations, Technology, Risk, Legal, and Product) to deliver coordinated, end‑to‑end solutions and resolve escalated issues.
• Support the full product lifecycle from implementation through service activation, and stabilization.
• Provide clear, timely, and effective verbal and written communication, ensuring productive engagement with sophisticated clients, cross‑functional partners, and key external stakeholders.
• Proactively resolve customer issues while building and maintaining positive client relationships.

Risk Management & Compliance

• Ensure adherence to all bank policies, procedures, and applicable banking laws and regulations related to treasury management services.
• Enforce strong controls around entitlements, segregation of duties, dual approvals, fraud‑prevention tools, and documentation standards.
• Identify, assess, and elevate operational or client risk issues in accordance with policy.
• Ensure implementations and service activities are audit‑ready and properly documented.
• Maintain a high standard of integrity, discretion, and confidentiality when handling sensitive client and bank information.

Process Improvement & Collaboration

• Identify opportunities to improve onboarding workflows, reduce manual processes, and enhance accuracy and efficiency within Business Banking and Commercial implementations.
• Support sequencing of additional treasury services as clients grow or complexity increases.
• Partner with…