AVP, Collections and Special Assets

At Telhio, we believe proud, valued employees create proud, valued members.

We are committed to developing a pathway of growth for our employees that provides the opportunity for a career—not just a job—where you can develop your skills and be promoted from within, whether working full or part-time!

Our mission is to serve our members' financial needs to create a stronger community. Join our team and you will not only find the pathway of growth you may be looking for, but you'll be helping to make our Ohio communities better and stronger, too.

Working for Telhio has its benefits.

• Immediate vesting eligibility with company-matched 401K
• Competitive paid time off benefits
• Generous number of paid holidays
• Employer paid group disability and group life insurance, plus an AD&D policy
• Incentives for meeting Health & Wellness goals
• Employee-only benefits on checking accounts and loans
• Opportunities for career advancement, and more!

Position:AVP, Collections and Special Assets

Location: 330 Rush Alley

suite 500

Columbus, OH

Job :1101

# of Openings:1

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.

Position Summary:

The Assistant Vice President (AVP), Collections and Special Assets is responsible for leading the Credit Union’s consumer and commercial collections functions in a manner that protects the financial well-being of the Credit Union while supporting members with professionalism, dignity, and respect. This role oversees delinquency management, loss mitigation, loan workouts, recoveries, repossessions, bankruptcies, foreclosures, and special asset administration.

This position develops and executes collection strategies that help minimize losses, improve portfolio performance, maintain regulatory compliance, and preserve positive member relationships whenever possible. The AVP provides oversight of consumer and commercial problem loan portfolios, workout arrangements, collateral liquidation, and recovery activities with a focus on fair, consistent, and member-centered outcomes.

The AVP serves as a trusted advisor to executive management regarding portfolio trends, emerging credit risks, collection performance, and special asset resolution strategies, while helping ensure the collections function reflects the Credit Union’s mission, values, and commitment to member service.

Responsibilities:

Collections Leadership and Administration

• Direct and oversee all consumer and commercial collection activities.
• Develop and implement collection strategies designed to reduce delinquency, charge-offs, and credit losses.
• Establish performance objectives, productivity standards, and service expectations for collections personnel.
• Monitor departmental performance through key performance indicators (KPIs) and portfolio analytics.
• Ensure compliance with all applicable federal and state regulations governing collections practices.
• Promote a member-centered approach that balances loss mitigation objectives with empathy, professionalism, and service.
• Evaluate staffing needs and resource allocation to support portfolio growth and operational efficiency.
• Lead departmental training and professional development initiatives.

• Oversee all stages of consumer collections including:
  • Early-stage delinquency
  • Late-stage collections
  • Skip tracing
  • Charge-off…