Dispatch​/Operations Specialist

Purpose

Coordinates dispatching functions for Metro Parks and supports specialized functions within the Operations Department.

Example of Duties

Performs and coordinates the dispatching function of Metro Parks, including developing assigned dispatching schedules to maximize dedicated dispatch operations.

Provides guidance, training, feedback, instruction, and functional supervision of Park Rangers when they are assigned to dispatching functions.

Maintains and reviews dispatching logs to ensure accuracy and completion.

Responds to requests for dispatch log information from parks and outside agencies. Follows-up on inquiries requiring additional information.

Trains new Park Rangers on dispatching functions, including expectations, systems, methods, and requirements.

May instruct during in-service training relative to the dispatching/communications program.

Evaluates and ensures that dispatch equipment is operational and coordinates any needed repairs to equipment. Works with vendors.

Drafts and recommends changes in policies and procedures relative to the dispatch function and communication endeavors.

Ensure appropriate records, including dispatch logs and training records, are maintenance consistent with established programs and guidelines.

Serves as lead dispatcher for assigned special events, critical incidents, and other situations when Incident Command Management (ICM) is activated.

Serves as a coordinator with the unhoused population. Connects unhoused population to appropriate resources. Trains staff regarding best practices and procedures.

Assist in coordinating Mobile Data Terminals (MDTs), radios, and LEADS programs, including purchasing, maintaining, and arranging for repairs, and updating equipment and software.

Ensures staff are properly trained in the use of MDTs and in compliance with established policies. Ensures necessary certifications are up to date with outside agencies.

Assists in the management and coordination of the security camera program; serves as a resource on the use of cameras in investigations; troubleshoots and reports issues with security cameras throughout Metro Parks.

Prepares criminal analysis and other statistical reports; analyzes data and logs looking for patterns or trends in criminal activity within Metro Parks.

Serves as a liaison with other agencies, including Franklin County Sherriff's office and Columbus Police, relative to communication activities.

Oversees evidence lockers and lost & found programs throughout Metro Parks.

Serves as a liaison with outside organizations as needed.

Engages with visitors, addresses complaints, and activating responses from outside agencies as situations warrant.

May be assigned to work special events and major public programs.

May assist Human Resources and Ranger staff in conducting background investigations.

Performs all other duties as assigned or required.

Qualifications

Must be at least 21 years of age.

Education/

Experience:

Associate's degree or above in Natural Resources Management, Natural Resources Law Enforcement, Parks and Recreation, or equivalent combination of related education and experience.

Experience with dispatching required. Experience working with the public required. Experience working in a park setting desired.

Language

Skills:

Ability to communicate effectively and courteously through speech and in writing with coworkers, supervisors, local law enforcement agencies, and the general public on a daily basis.

Team-Oriented:
Works on a team. Outstanding customer service, communications and interpersonal skills.

Attendance:
Being present at work is an essential function of the position.

Mathematical

Skills:

Ability to calculate fractions, decimals, and percentages.

Reasoning Ability:
Ability to quickly recognize and assess conditions/situations and take appropriate actions; define problems, collect data and draw valid conclusions; ability to make sound decisions quickly, and logically approach a situation.

Licenses, Registrations:
Possession of a valid Ohio driver license, insurable by Metro Possession of valid First Aid/CPR/AED certification and completion of OC chemical spray class within twelve (12) months of employment.

Physical…