Support Officer , Quality Assurance

The primary purpose of the Support Officer 1 classification is to enforce and modify child support obligations in local, intrastate, and interstate cases through statutorily allowed means.

These duties are illustrative only and you may perform some or all of these duties or other job‑related duties as assigned.

• Investigate, audit, and interview for paternity and support obligations in accordance with applicable statutes, rules, regulations, and other requirements.
• Review and interpret judicial and administrative orders, payment records, case narratives, case files, and other documents.
• Prepare accurate calculations of arrearage due on accounts based upon the interpretations and in accordance with state and agency policy.
• Respond to written and verbal communications from obligors, obligees, and/or other child support agencies, entities, individuals, or organizations.
• Utilize agency, state, federal, and/or other resources to obtain and verify accurate and current information regarding the place of residence, source of income, assets, and other relevant information concerning the obligor.
• Comply with all confidentiality and FTI regulations and policies.
• Provide general and specific information and respond to clients, other involved agencies and attorneys via telephone, written letters, electronic mail and face‑to‑face discussions.
• Prepare case summaries and other related documents and correspondence.
• Extract and accurately interpret information.
• Regularly review and develop a comprehensive knowledge of the CSEA manual, ODHS Child Support manual, and other regulations.
• Attend all training and mandatory meetings.
• Verify financial data, wage attachments, and other data regarding support matters.
• Assist in covering caseloads and walk‑ins.

• Bachelor’s degree with coursework emphasis in business administration and six (6) months of social work experience; or any equivalent combination of training and experience.
• Must meet background check requirements.

None required.