Quality Analyst; Case Management Analyst

Position: Quality Analyst (Case Management Analyst)

Job Description

Quality Analyst (Case Management Analyst) (2600069Q)

Organization

Job & Family Services

Agency Contact Name and Information : odjfscareerso.gov

Work Location

James A Rhodes Office Tower 31 30 East Broad Street 31st Floor Columbus 43215

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation : $31.47 per hour

Schedule

Full-time

Union : OCSEA

Primary Job Skill

Human Services

Technical Skills :
Human Services

Professional Skills :
Analyzation, Attention to Detail, Consultation, Critical Thinking, Interpreting Data, Organizing and Planning, Priority Setting, Time Management, Verbal Communication, Written Communication, Continuous Improvement

Agency Overview Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands‑on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

Job Description
Office of Family Assistance

The Office of Family Assistance (OFA) provides operational, technical assistance and training support for safety net programs that assist low‑income Ohioans. It manages public assistance programs like Ohio Works First (OWF), Supplemental Nutrition Assistance Program (SNAP), Commodity Supplemental Food Program (CSFP), and the Emergency Food Assistance Program (TEFAP). OFA also develops policies for county agencies, administers the Ohio Benefits online system, and supports employment and training initiatives to help Ohioans achieve economic stability.

Learn more about the office by visiting the ODJFS OFA webpage .

What You Will Do

The Supplemental Nutrition Assistance Program (SNAP) helps low‑income individuals purchase nutritious food. This position is located in OFA’s Bureau of Program Integrity, which reviews SNAP cases to ensure they are processed accurately and on time. In this role, you will evaluate the work of county caseworkers to confirm that decisions on SNAP cases comply with all applicable regulations.

Job

Duties include:

• Review food assistance budgets
• Research food assistance policy
• Manage and coordinate your schedule
• Travel to counties to interview clients
• Review screens in the Ohio Benefits eligibility system
• Send contact letters to clients
• Complete interviews with clients
  
  Complete cases in the Federal System
• Upload materials and verifications for each review

Schedule: Full‑time.
Hours:Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.
Location: This position will be headquartered at the James

A. Rhodes State Officer Tower - 30

E. Broad Street, Columbus, OH 43215.
Travel:Requires traveling 2-3 times per month. ODJFS Fleet vehicles are available for travel use. In order to operate a state vehicle, you must have a valid driver license.

Position Number: .

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full‑time and part‑time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

* Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications The candidate, at minimum, must have the following:
Option…