Family Liaison- Ronald McDonald House

Overview

Contingent with weekend and overnight availability.

Assists and supports families, providing information and a comfortable environment, while their child receives healthcare services.

• Maintains assigned area as a welcoming respite for families, providing amenities such as reading materials, clean toys, diversional resources, and fresh snacks.
• Answers questions and concerns of families, providing education regarding needed resources and other health-related topics.
• Coordinates with hospital departments to ensure families have access to necessary resources and services.
• Assists families with the use of available department amenities and services.
• Collaborates to plan and implement departmental events and programs. Identifies opportunities for the growth and improvement of the family experience.
• Provides volunteer training and coordinates volunteer involvement.

• High School Diploma or equivalent, required.
• Bachelor's Degree, preferred.

(not specified)

(not specified)

• Excellent communication and customer service skills in interacting with a diverse group of families, employees, volunteers, and other customers.
• Strong organizational and time management skills and the ability to work in an open environment with little direct supervision.
• Effective data entryand report preparation skills.

(not specified)

OCCASIONALLY:
Computer skills, Decision Making, Hand use: grasping, gripping, turning, Lifting / Carrying: 0-10 lbs, Patient Equipment, Peripheral vision, Problem solving, Repetitive hand/arm use, Standing, Walking
FREQUENTLY:
Audible speech, Sitting
CONTINUOUSLY:
Hearing acuity, Seeing – Far/near

(not specified)

EOE M/F/Disability/Vet