Residential Program Manager

Safe Landing
1317 E Broad Street
Columbus, OH 43205, USA

About Us
North Community Counseling Centers (NCCC) is a nonprofit, mental health and addiction agency that has been providing essential services since 1968. We’re on a mission to assist people in the community to achieve their maximum potential by providing behavioral healthcare services in a healthy, comfortable, and safe environment. With five locations and home- and school‑based programs, NCCC is able to offer solutions to challenges related to mental health and addiction.

In addition to therapy, NCCC offers case management, substance use disorder treatment, and youth and adolescent programming. We invite you to join our team and start changing lives today.

The Residential Program Manager oversees the day‑to‑day activities within North Community Counseling Centers Residential Services. This person is a leader who brings an attitude that is positive and generates a therapeutic environment. Quality assurance, documentation, and supervision are core functions for this role. The Residential Program Manager reports to the Director of Residential Services.

• Facilitate referral and intake process for new residents
• Perform tasks and services necessary to maintain daily operations of a residential care facility
• Attend all mandatory meetings and trainings on Medication Administration, Emergency Safety, Standard Precautions, First Aid & CPR training
• Provide supervision to direct support professionals and shift lead
• Conduct additional services requested by the clients or their service team that may improve their quality of life, health and safety
• Review daily resident logs and shift logs
• Ensure all required health and safety drills are completed
• Quality assurance of medication and financial records
• Observe Direct Support Professionals as they assist residents with ADLs
• Provide verbal and written performance feedback to staff on a continuous basis
• Plan and implement recreational activities for the clients
• Ensure staff are scheduled to cover all houses and all shifts 24/7
• Maintain an efficient communication system for client schedules, food menus, and documentation due dates
• Provide behavioral intervention, as needed
• Serve as a role model of appropriate behavior and social skills in the home and the community

• Bachelor’s degree in social work or a related field preferred
• Minimum of two years’ experience in residential settings
• Technical skills for electronic communications and electronic records, required
• Must have a valid Ohio driver’s license
• Experience working with mental health clients, preferred but not required
• Able to pass a background check and drug test

$20.00 - $22.00 hourly depending on experience. Overtime eligible.

• Flexible schedule
• Paid vacation and sick time
• Guaranteed 9 paid holidays
• Mileage reimbursement
• Health insurance
• Health Savings Account (HSA)
• Dental insurance
• Vision insurance
• Employee Assistance Program (EAP)
• Company Paid Life Insurance, Short Term Disability and Long Term Disability
• Supplemental Life and AD&DD Insurance
• Professional development assistance
• Retirement plan with company contribution
• Tuition reimbursement
• Student Loan Forgiveness Eligible (PSLF)

North Community Counseling Centers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.