Patient Services Associate – Executive Health

Responsibilities

• Coordinate and provide patient support services such as answering phones and directing calls.
• Greet patients/visitors and maintain patient medical records.
• Assist with patient scheduling and handle patient payments as applicable.
• Monitor length of patient’s wait and notify appropriate parties.
• Perform check-out processes including co-pay collections.
• Track and record patient information or program data.
• Schedule appointments and handle referrals.
• Maintain cash drawer and prepare bank deposits.
• Contact insurance companies for registration or procedural pre-certifications.

• High school diploma or equivalent.
• One year of customer service experience.
• Skill in problem-solving.
• Ability to manage multiple priorities.
• High level of interpersonal skills to handle sensitive situations.