Emergency Communications Center Specialist

Overview

Shift: 4p-12:30a. Rotating weekends and holiday required.

Job Description

Summary:

Effectively communicates emergency information to appropriate stakeholders.

• Receives and transmits emergency and urgent information via radio, computer, and telephone to pre-hospital and in-house personnel.
• Answers and appropriately directs incoming emergency calls from transport and on-scene personnel, providing efficient support and assisting with the coordination of resources.
• Facilitates effective and accurate communication between internal and external departments and staff.
• Provides security dispatching services, monitoring cameras and alarms and reporting activity.
• Maintains accurate documentation of clinical and billing information, emergency communications, and security and medical events, relaying to appropriate personnel as needed.
• Assists with the training of new employees, developing reports, and maintaining emergency communication equipment.

High School Diploma, or equivalent, required.

Not specified.

Paramedic Certification, preferred.

• Familiarity with mainframe systems.
• Database and spreadsheet software skills.
• Effective analytical and organizational skills.
• Excellent verbal and written communication, interpersonal, and problem-solving skills.
• Ability to multi-task effectively.
• Ability to function calmly and respond quickly in a stressful or emergency situation.
• Knowledge of medical terminology, disease processes, and pre-hospital procedures.

• Experience in an Emergency Department or other clinical setting, preferred.
• Emergency dispatch or EMS experience, preferred.

• Occasionally:
  • Color vision
  • Flexing/extending of neck
• Lifting / Carrying: 0-10 lbs
• Walking Frequently:
  • Interpreting Data
  • Problem solving
• Continuously:
  • Audible speech
  • Computer skills
  • Decision Making
  • Hand use: grasping, gripping, turning
  • Hearing acuity
  • Peripheral vision
  • Repetitive hand/arm use
  • Seeing – Far/near
  • Sitting
• Additional Physical Requirements performed but not listed above: not specified.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.

EOE M/F/Disability/Vet