Audiology Administrative Assistant

Ohio ENT & Allergy Physicians seeks an Audiology Administrative Assistant to support our busy, patient-first audiology team. In this role, you will greet and check in patients, manage high-volume scheduling and appointment confirmations, answer phones, and assist with referrals and prior authorizations. You will maintain accurate electronic health records, prepare charts and testing paperwork, and coordinate closely with audiologists, ENT providers, and allergy staff to ensure smooth patient flow.

Ideal candidates bring strong customer service skills, attention to detail, and comfort working in a fast-paced medical office environment.

Responsibilities

• Greet and check in audiology patients, verify demographics and insurance information
• Schedule and confirm audiology appointments, tests, and follow-up visits
• Answer phones, route messages, and respond to patient inquiries professionally
• Maintain and update electronic health records and audiology documentation
• Process referrals, prior authorizations, and coordinate with external providers
• Collect co-pays, reconcile daily payments, and support basic billing tasks
• Prepare charts, reports, and test documentation for audiologists and physicians
• Coordinate with ENT and allergy teams to support smooth patient flow
• Manage incoming records, scan documents, and ensure HIPAA compliance
• Support special projects and quality improvement initiatives as needed

Required Skills

• Medical office administration
• Patient scheduling
• Electronic Health Records (EHR)
• Insurance verification
• Medical billing support
• HIPAA compliance
• Multi-line phone systems
• Data entry and records management
• Customer service in healthcare
• Microsoft Office