Patient Accounting Coordinator

Job Title:

Patient Accounting Coordinator

Department:
Health System Shared Services | Patient Accounting

The Patient Accounting Coordinator is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures.

• Payment posting
• Cash reconciliation
• Refund/credit processing
• Insurance follow up
• Customer service in a call center setting
• Self‑pay collections
• Claim submission

• High School Diploma or GED
• PC knowledge and interpersonal, verbal, and written communication skills
• Minimum 1 year experience in a contact center or similar healthcare environment
• Ability to work on more than one service line or two or more revenue cycle functions or more than one site
• Achieves a rating of Achieves or higher on annual performance evaluation
• No corrective action in the past 12 months
• Performance meets department standards for quality assurance, teamwork, customer service, and productivity standards

• Experience with Windows, Excel, and intranet/internet navigation tools and system content
• Demonstrated interpersonal, verbal, and written communication skills
• Ability to handle difficult customers in stressful situations, resolve conflicts independently and within a team, and appropriately escalate to upper management
• Works independently and collaboratively with others, identifying opportunities for new work
• Self‑motivated, dependable, detail oriented, highly organized, and able to perform with a high level of accuracy
• Critical thinking and problem‑solving skills
• Manages tasks, routes appropriately without involvement of a supervisor
• Ability to multi‑task and independently prioritize tasks
• Experience and knowledge working in an electronic medical record system;
  Epic experience preferred

• Demonstrate competency in daily functions, interpersonal, and cognitive skills required to meet essential job functions
• Maintain knowledge related to product/service line, quality improvement, cost reduction, current registration and billing policy and procedures, and scheduling policies and procedures
• Maintain proficiency in utilizing all applicable systems
• Meet mandatory educational and health requirements, as well as ongoing scheduling and registration competencies
• Attend Health System and Departmental in‑services, education forums, and meetings as required

• Location:
  
  Ackerman Rd, 660 (0242)
• Position Type:
  Regular
• Scheduled
  
  Hours:
  
  40
• Shift: First Shift
• Final candidates are subject to successful completion of a background check
• A drug screen or physical may be required during the post‑offer process

• Medical, dental, and vision coverage, with Ohio State paying a significant portion of the cost
• Paid time off, including sick and vacation time and 11 holidays
• State retirement plan or an alternative retirement plan, both with generous employer contributions

The university is an equal opportunity employer, including veterans and disability.