Patient Accounting Coordinator ; Call Center

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Job Title:

Patient Accounting Coordinator 1 (Call Center) Department:
Other Business Activities | Patient Accounting Externally Funded The Revenue Cycle Departments for The Ohio State University Wexner Medical Center are responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection.

The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

The Patient Accounting Coordinator is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures. Department roles may include, but is not limited to:

• payment posting
• cash reconciliation
• refund/credit processing
• insurance follow up
• customer service in a call center setting
• self-pay collections
• or claim submission

• High School Diploma or GED.
• PC Knowledge and interpersonal, verbal, and written communication.
• Minimum 1 year experience in a contact center or similar experience in a healthcare environment.
• Ability to work more than 1 service line or 2 or more revenue cycle functions or more than 1 site.
• Preferred:
  Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content.
• Demonstrated interpersonal, verbal and written communication skills.
• Ability to handle difficult customers in stressful situations, resolve conflicts independently and within a team, as well as elevate to upper management when appropriate.
• Works independently and collaboratively with others, and identifies opportunity for new work.
• Self-motivated, dependable, detail oriented, highly organized and able to perform with a high-level of accuracy.
• Critical thinking/problem solving skills.
• Manages tasks, routes appropriately without involvement of supervisor.
• Ability to multi-task and independently prioritize tasks.
• Experience and knowledge working in an electronic medical record system, with Epic experience preferred.

• Location:
  
  Ackerman Rd, 660 (0242)
• Position Type:
  Regular
• Scheduled
  
  Hours:
  
  40
• Shift: First Shift
• Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

Ohio State benefits give you options to take care of what matters most to you - and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence - and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together.

By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.

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