Team Lead, Accounts Receivable

Description

SUMMARY:

The AR Team Lead is responsible for the day-to-day leadership of the Accounts Receivable team, including training, coaching, counseling, problem-solving, and performance monitoring. This role serves as a subject matter expert in AR functions such as billing, collections, denial management, and payment posting. As an expert on the floor, this position assists the manager with the development and implementation of AR processes and procedures to improve cash flow and reduce outstanding receivables.

As both an individual contributor and a member of the leadership team, the AR Team Lead represents service excellence through their attitude, accuracy, productivity, and commitment to financial performance outcomes.

• Provides daily direction and communication to AR team members to ensure claims follow-up, billing, collections, payment posting, and account resolution activities are completed accurately and timely.
• Monitors AR work queues to ensure productivity targets, aging goals, and key performance indicators (KPIs) such as days in AR, denial rates, and collection ratios are met.
• Engages in ongoing evaluation of AR processes and procedures; identifies trends in denials, underpayments, and unresolved accounts, and recommends process improvements to increase efficiency and reimbursement.
• Completes performance management activities as required by the department manager, including production audits, account reviews, side‑by‑side, reporting, and quality monitoring.
• Provides regular feedback and coaching to team members on AR performance, including quality of work, productivity, payer guidelines adherence, and collection effectiveness. Maintains confidentiality of performance metrics unless otherwise permitted.
• Ensures employees have appropriate training and resources to perform AR responsibilities, including payer requirements, billing systems, and compliance standards. Communicates training gaps or system issues to management.
• Assists with escalation of complex AR accounts, payer disputes, and unresolved claims, ensuring timely resolution and appropriate follow‑up.
• Escalates disciplinary concerns, ongoing performance issues, and employee relations matters to the department manager in accordance with company policy. May serve as a witness during disciplinary discussions.
• Maintains a high‑quality, team‑focused work environment that promotes accountability, engagement, and continuous improvement.
• Assists the manager with daily AR operations, including workload distribution, staffing, scheduling, and productivity tracking to meet departmental and financial goals.
• Maintains a high level of knowledge in AR processes, including billing regulations, payer guidelines, compliance requirements, and internal systems, while meeting individual productivity and quality expectations.
• Participates in and may lead AR‑related projects focused on process improvement, revenue cycle optimization, and organizational initiatives.
• Partners with the department manager and cross‑functional teams (e.g., billing, intake, clinical, and customer service) to improve overall revenue cycle performance.
• Communicates effectively with leadership regarding AR trends, payer issues, staffing concerns, and operational risks.
• Performs other duties as assigned by the manager.

• High School diploma or GED equivalent.
• Six months' relevant DASCO experience

• Associates degree or Professional Certification in a related business field
• Experience in medical billing, collections, or healthcare revenue cycle

• No active disciplinary actions.
• Strong knowledge of AR processes, payer guidelines, and billing systems

• Conflict…