General Manager - Giftcare

Position Summary

We are seeking a General Manager (GM) of Giftcare to own the day-to-day operations of Gifthealth’s upcoming GLP-1 telehealth program following launch. This position plays a key role in supporting the clinical partnership with SteadyMD, the end-to-end patient journey, and the operational metrics that determine whether patients start and stay on treatment, ensuring alignment with organizational goals, operational excellence, and compliance standards.

We are seeking a General Manager (GM) of Giftcare to own the day-to-day operations of Gifthealth’s upcoming GLP-1 telehealth program following launch. This position plays a key role in supporting the clinical partnership with SteadyMD, the end-to-end patient journey, and the operational metrics that determine whether patients start and stay on treatment, ensuring alignment with organizational goals, operational excellence, and compliance standards.

• Strategic oversight in Giftcare implementation through launch.
• Own the day-to-day operations of Giftcare.
• Serve as the primary owner of the clinical partnership with prescriber network, managing performance, escalations, and a joint operating cadence.
• Own the end-to-end patient journey, from intake through the prescription journey to ongoing adherence, ensuring a seamless and compliant experience at every step.
• Define, track, and continuously improve the operational metrics that determine whether patients start and stay on treatment.
• Ensure compliance with state-specific telehealth regulations and manage prior authorization (PA) workflows across the program.
• Partner cross-functionally with product, clinical, compliance, and customer support teams to resolve operational issues and improve the patient experience.
• Report on program performance, risks, and opportunities to Gifthealth leadership.

• Education:
  
  Bachelor’s degree required, or equivalent practical experience.
• Licensure/Certification:
  Not required. Familiarity with healthcare regulatory and compliance frameworks is preferred.
• Experience:
  
  8 years of experience in healthcare operations, digital health, or telehealth, including proven experience managing a clinical vendor or provider group relationship (not just a software vendor), and experience in a leadership or management role.
• Skills:
• Demonstrated experience managing a clinical vendor or provider group relationship, not just a software vendor.
• Strong working knowledge of state telehealth regulations and prior authorization (PA) workflows.
• Comfort operating in a compliance-driven healthcare environment.
• Proven ability to lead teams and drive performance across distributed or cross-functional groups.
• Strong understanding of the GLP-1 prescription journey or specialty pharmacy operations. (Preferred, not required.)
• Excellent leadership, communication, and data-driven decision-making skills.
• Demonstrated application of the above qualifications.

• Comfortable building processes and structure in an early-stage, fast-moving program.
• Bias toward action, balanced with rigor around compliance and patient safety.
• Strong relationship-management instincts with external clinical partners.
• Patient-centric mindset, genuinely invested in helping people start and stay on treatment.

• Location:
  
  Remote or Hybrid
• Schedule:
  
  Full-time; standard business hours with flexibility for occasional off-hours coordination with our clinical partner.
• May require availability outside standard hours for escalations related to patient care continuity.
• Regular meetings with SteadyMD’s clinical and operations teams, and with Gifthealth’s product, compliance, and customer experience teams, to ensure alignment.

• This role is…