Medical Secretary – Otolaryngology

• Answer incoming calls and relay messages
• Respond to patient and staff inquiries
• Schedule clinical appointments, laboratory tests, consultations and examinations
• Communicate with referring physician offices
• Respond to faxes and distribute incoming mail to physicians
• Provide general administrative support and patient reception
• Coordinate medical records and clinical and administrative documents
• Communicate necessary information and preparation instructions to patients
• Coordinate with departments to ensure physician coverage for specialty procedures
• Maintain the physician’s calendar and arrange meetings
• Schedule physician-authorized tests and obtain insurance pre-certifications
• Facilitate preparation of patient paperwork on behalf of the physician
• Build and maintain patient charts, records and confidential medical files
• Pull and prepare patient charts for clinical appointments
• Monitor and order office supplies
• Perform other related duties and assigned special projects
• Travel to other clinical facilities when required to accommodate staffing levels

• High School diploma; two or more years of experience in a health care environment; or equivalent combination of education and experience
• Knowledge of ICD-9/ICD-10 and CPT coding
• Knowledge of medical terminology
• Customer/patient service experience
• Organizational and problem solving skills
• Ability to manage multiple priorities
• Ability to convey information both in writing and verbally
• High level of interpersonal skills to handle sensitive and confidential situations
• Demonstrated poise, tact and diplomacy
• Knowledge of MS Word, Excel, Access, PowerPoint, word processing, spreadsheets, database and presentation software
• Continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines
• Travel may be required to accommodate staffing levels at other clinical facilities

Demonstrates expertise in patient scheduling, medical record management, and effective communication within a healthcare environment. Proficient in ICD-9/ICD-10 and CPT coding, with strong organizational skills to manage multiple priorities and maintain confidentiality.

• ICD-9/ICD-10 Coding
• CPT Coding
• Medical Terminology
• Customer Service Experience
• MS Office Suite

• ICD-9 Coding
• ICD-10 Coding
• CPT Coding
• Medical Terminology
• Patient Scheduling
• Medical Record Management
• Office Supply Management
• Data Entry
• Insurance Pre-Certification
• Patient Chart Preparation

• Organizational Skills
• Problem Solving Skills
• Interpersonal Skills
• Communication Skills
• Attention to Detail

• Healthcare Environment
• Patient Reception
• Clinical Appointments
• Confidential Medical Files
• Physician Coverage Coordination

• MS Word
• MS Excel
• MS Access
• MS Power Point
• Word Processing Software
• Spreadsheet Software
• Database Software
• Presentation Software