Patient Services Associate – Center Women's Health

Responsibilities

• Coordinate and provide patient support services
• Answer phones, direct calls, and relay messages or scripted care directions
• Greet, register, and check in patients and visitors
• Update patient demographics and insurance coverage in the computer system
• Maintain patient medical records via EMR or paper charts
• Assist with patient scheduling and schedule appointments when directed
• Respond to patient and staff inquiries and communicate with referring physician offices
• Perform check-out processes, including co-pay collections, return-visit scheduling, after-visit summaries, and follow-up test coordination
• Monitor patient wait times and notify appropriate clinic personnel of excessive waits
• Open and route incoming mail; distribute correspondence, reports, and office supplies
• Mail form letters and track patient information or program data
• Request and handle referrals and medical records from referring offices
• Maintain cash drawer, reconcile daily cash, and prepare bank deposits where assigned
• Contact insurance companies and obtain registration or procedural pre-certifications as assigned
• Complete other duties or special projects as assigned

• High School diploma or equivalent
• One year of customer service experience
• Skill in problem solving
• Ability to manage multiple priorities
• Ability to convey information both in writing and verbally
• High level of interpersonal skills to handle sensitive and confidential situations
• Ability to provide exceptional customer service
• Ability to perform functions using job-related software and systems
• Attendance and promptness
• Professionalism and attention to detail
• Ability to work cooperatively with co-workers and supervisors
• Politeness to customers, vendors, and patients
• Travel may be required to accommodate staffing levels at other clinical facilities

Demonstrates strong patient support capabilities, including effective communication, scheduling, and record management. Proficient in handling sensitive information and providing exceptional customer service in a clinical environment.

• Patient Support Services
• Customer Service Experience
• EMR Management
• Problem Solving
• Interpersonal Skills

• Patient Registration
• Medical Record Maintenance
• Appointment Scheduling
• Co-Pay Collection
• Insurance Verification
• Data Entry
• Cash Handling
• Referral Management
• Follow-Up Coordination
• Pre-Certification Processes

• Attention to Detail
• Professionalism
• Politeness
• Communication Skills
• Ability to Manage Multiple Priorities

• High School Diploma or Equivalent

• Patient Care
• Clinical Support
• Healthcare Administration
• Confidentiality
• Customer Interaction

• Job-Related Software
• Computer Systems
• EMR Systems