Director, Care and Engagement

Planned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. Planned Parenthood organizations serve all people with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions.

We do all this because we care passionately about helping people lead healthier lives.

Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates, which operate non-profit health centers across the U.S. PPFA also works to educate the public on and advocate for issues of sexual and reproductive health. Formed as the advocacy arm of Planned Parenthood Federation of America, Planned Parenthood Action Fund is a separate non-profit membership organization tax-exempt under section 501(c)(4).

The Action Fund engages in educational, advocacy, and limited electoral activity, including grassroots organizing, legislative advocacy, and voter education in furtherance of the Planned Parenthood mission.

Planned Parenthood Federation of America (PPFA) seeks a Director, Care Experience and Engagement. This job reports to the Senior Director, Health Care Access Strategy in the Health Care Experience & Access (HEALTH) team of the Care & Access Division. The Care & Access Division supports Planned Parenthood member organizations in their provision of high-quality, person-centered care and represents that care at a national level.

The Director of Care Experience and Engagement will develop and oversee programs designed to strengthen trust and loyalty for patients and staff receiving and providing sexual and reproductive health care. They will work closely with staff of the Care & Access Division and collaborate with key staff across all PPFA departments and divisions to integrate best practices and programming, along with other national office initiatives, to achieve these objectives as well.

The Director of Care Experience and Engagement will oversee the development of tools, learnings, and resources for best practices in the areas listed above.

Areas of Work Focus:

• Strategies for human experience and organizational engagement in health care delivery
• Human-centered systems to maximize patient experience and employee engagement
• Organizational culture support
• External experience and engagement trends and innovation

This facilitative role requires a self-aware individual with strong emotional intelligence, self-motivation, and strong communication skills.

• This position will be highly collaborative and work across the division as well as across the national office, especially with other colleagues in roles related to performance measurement, patient experience, organizational culture, health care access and delivery.
• Represent PPFA in support of Planned Parenthood member organization efforts to improve patient experience and employee engagement. Provide consultative support to member organizations, as appropriate.
• Collaborate and serve as a subject matter expert (SME) on patient experience, human-centered design, and organizational culture.
• Serve as a resource and representative for the HEALTH team to the Health Outcomes unit and other relevant stakeholders across the federation, providing recommendations and strategies to strengthen trust and loyalty for patients and staff.
• Direct support to Planned Parenthood member…