Patient Services Associate – Urology

• Coordinate and provide patient support services
• Answer phones, direct calls, greet patients and visitors
• Register and check in patients
• Update patient demographics and insurance coverage in the computer system
• Maintain patient medical records via EMR or paper charts
• Take and relay messages or scripted care directions
• Respond to patient and staff inquiries and communicate with referring physician offices
• Perform check-out processes, including co-pay collections, scheduling return visits, providing after-visit summaries, and ensuring follow-up tests are ordered or scheduled
• Monitor patient wait times and notify appropriate staff of excessive waits
• Open and route incoming mail; distribute correspondence, reports, and office supplies
• Track and record patient information or program data
• Request and handle referrals and medical records from referring offices
• Schedule appointments when directed
• Maintain cash drawer, reconcile daily cash, and prepare bank deposits where assigned
• Contact insurance companies and obtain registration or procedural pre-certifications where assigned
• Perform other duties or special projects as assigned

• High School diploma or equivalent
• One year of customer service experience
• Skill in problem solving and ability to manage multiple priorities
• Ability to convey information both in writing and verbally
• High level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service
• Ability to perform functions using job-related software and systems
• Ability to travel to other clinical facilities as required to accommodate staffing levels

Demonstrates strong patient support capabilities, including effective communication, problem-solving, and proficiency in managing patient information and scheduling. Exhibits exceptional customer service skills while handling sensitive situations and maintaining confidentiality.

• Patient Support Services
• Customer Service Experience
• EMR Management
• Problem Solving
• Interpersonal Skills

• Patient Registration
• Medical Record Maintenance
• Appointment Scheduling
• Co-Pay Collection
• Data Tracking

• Communication Skills
• Time Management
• Confidentiality Handling

• High School Diploma or Equivalent

• Patient Demographics
• Insurance Coverage
• Referral Management
• Clinical Facilities

• Job-Related Software
• Computer Systems