Specialty Program Coordinator- Infectious Disease

Overview

Looking to join our dynamic team at Ohio State University Physicians where excellence meets compassion? With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part.

As an employee of OSUP, you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives.

As an OSUP employee, you will be eligible for these various benefits depending on your employment status.

• Works as the coordinator between physician offices, specialty clinics, hospital departments and patients to promptly meet the needs of patients scheduled for clinic appointments and procedures as well as referrals across the organization. Serve as an essential link between patients and all other care providers.
• Maintains the assigned minimum number of patient cases longitudinally. Tracks and maintains large amounts of data such as patient profiles, appointments and interactions.
• Coordinates multidisciplinary planning conferences, develops concise patient summaries for use by the care team, and documents recommendations made utilizing standardized care protocols in accordance with nationally recognized care guidelines.
• Routinely collaborates with others to assess gaps related to patient outcomes with integrated efforts towards continuous quality improvement and refinement; compiles statistics/data as requested and shares with management as directed.
• Contacts patient prior to appointments to confirm appointment and identify barriers or concerns that may interfere with their preparation and arrival to their scheduled appointment; obtains, records and retrieves necessary patient information using the Medical Information system; prepares care team for patient arrival; enters test orders and insurance authorizations where applicable; where applicable mails any specimen/sample kits to patient pre- or post-visit.
• Assists patients and his/her family by identifying resources as part of their care plan in areas such as but not limited to medical treatment, insurance or affordable alternative programs, financial and social issues. Provides referrals for services to community agencies as appropriate.
• Follows up with patients and families/significant others (where appropriate) throughout care plan; where needed escorts patient and/or their families/significant others to pre- and post-procedure areas;
• Identifies opportunities for improvement in patient care and organizational processes.
• Anticipates the needs of all customers (internal and external) and assumes responsibility for solving customer problems when appropriate.
• Contributes to performance improvement of the hospital, the clinic, and patient care team.
• Ability to perform functions using job-related software and systems.
• Attendance,…